Business Operations Supervisor

Business Support Team

Job Responsibilities:

• Resource who has strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash.
• As part of daily production activities: -
• Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities as and when required. This requires accurately understanding and interpreting supporting documents.
• Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer
• Constant reduction of unbilled items
• Delivering upon the SLAs and KPIs of the team from production standpoint.
• Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis.
• Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
• Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint.
• Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations/escalations
• Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process

Technical Skills

• Proficient with MS office suite (MS Excel, MS outlook etc)
• Ability to use systems effectively for Projects/Time/Resource management and other functions
• Experience / Exposure on with SAP and Saleforce.com will be an added advantage

Functional Skills

• 10+ plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
• Resource who has strong process/Business knowledge and experience with Order-to-Cash process
• Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
• 1+ years of Operations or Back-office Support Services experience is preferred
• Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.

Management Skills

• Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
• Flexible to business requirements
• Coordinate with internal resources and stakeholders for the flawless execution of work
• Effectively communicating your insights and plans to cross-functional team members and management
• Monitoring deliverables and ensuring timely completion of change requests/requirements
• Maintaining SLAs and resolving issues within SLA

Core Competencies

• Effective People Management skills with experience of independent team handling for at least 1-3 years.

• Drive strong performance management within the team for achieving team targets, maintaining optimum production standards and driving efficiency within the team

• Using Leadership skills and change management for advocacy of organisational objectives

• Strong business acumen with ability to drive zero surprise operations and un-interrupted production.

• Using innovation and initiative as tools for driving process improvements .

• Driving a strong channel of communication for effective stakeholder management.