Business Operations Manager

About the Role:

Key Responsibilities

1. Client Onboarding & Vendor Registration

• Initiate and manage vendor registration processes for new clients across platforms
• Coordinate with client procurement and finance teams to ensure timely onboarding
• Maintain accurate and up-to-date documentation

2. Purchase Order (PO) Management

• Liaise with the client teams to obtain POs for confirmed campaigns
• Ensure proper alignment of PO values with agreed scopes of work
• Track PO status and maintain records for internal audits

3. Campaign Coordination & Delivery Oversight

• Act as the bridge between sales, account management, and creators
• Ensure timely execution and delivery of influencer campaigns as per scope
• Track deliverables and flag delays or issues in real time

4. Invoicing & Payment Follow-ups

• Raise client invoices in coordination with finance and share as per agreed timelines
• Collect and verify vendor/creator invoices and supporting documents
• Track and follow up on client payments and ensure timely disbursal to creators/vendors
• Maintain updated trackers of receivables, payables, and due dates

5. Stakeholder Communication & Documentation

• Keep internal and external stakeholders informed on campaign and payment statuses
• Prepare weekly MIS and payment reports for leadership review
• Ensure compliance with financial and legal documentation norms

Key Requirements

• 8-12 years of experience in operations, finance coordination, or campaign delivery (media or influencer marketing preferred)
• Strong understanding of vendor / client management processes
• Excellent coordination, documentation, and follow-up skills
• Comfortable working with Excel/Google Sheets and CRM/ERP tools
• Highly organized, detail-oriented, and a proactive problem solver

What We Offer

• A dynamic, collaborative work environment
• Opportunity to work with top influencer brands and content creators
• Exposure to full-funnel campaign execution and media operations
• Growth opportunities in the booming creator economy space