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Business Operations Director

Business Operations Director

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Infor

5 - 10 years

7 - 12 Lacs

hyderabad

Posted:Just now| Platform:

Apply

Skills Required

system architecture analytical project management agile operations crm recruitment technical documentation business operations marketing automation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Summary:

You ll be part of the CSX Transformation & Innovation team reporting to the VP of Scale CX, the execution of digital lifecycle engagement and other innovation-driven initiatives in the CSX Transformation Org, leveraging strong operational expertise, technical acumen, systems thinking, and project management skills. Youll be a versatile operator, who can manage webinars, engage stakeholders, analyze complex data sets, and facilitate systems architecture discussions, helping scale impactful customer experiences.

Key Responsibilities:

Execute and manage lifecycle campaigns through in-app guidance, targeted email sequences, stakeholder webinars, and community activations led by the Customer Adoption peer.
Operationally run webinars, including setup, moderation, stakeholder coordination, and post-event follow-up.
Leverage strong technical skills to drive AI and automation driven solutioning discussions for personalized customer experiences and customer success.
Collaborate closely with the systems team to support systems architecture discussions and contribute to the development of operational processes, playbooks, and technical documentation relating to digital customer lifecycle management.
Analyze user engagement data and large data sets, provide actionable insights, and recommend improvements to enhance adoption, campaign effectiveness, and customer value.
Support robust program management and reporting by clearly communicating insights into adoption metrics, value realization, and campaign performance.
Act as a versatile operator providing agile support across various innovative projects, ensuring tactical alignment and effective cross-functional collaboration.

Required Skills:

Minimum of 5 years experience in digital adoption, marketing automation, or customer experience operational roles within SaaS or technology organizations.
Demonstrated technical proficiency with digital adoption platforms and CRM tools (e.g., Pendo, Whatfix, Gainsight PX, HubSpot, and Gainsight CS).
Proven experience operating webinars, coordinating with multiple stakeholders, and managing follow-ups effectively.
Exceptional analytical capabilities, with experience analyzing complex data sets and making data-driven recommendations.
Strong systems thinking abilities, capable of engaging in technical and system architecture discussions.
Proven project management skills, adept at multitasking and collaborating effectively across teams.

Bonus:

Previous experience in Customer Success Operations or Digital Customer Success roles

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Infor

Software Development

New York NY

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Business Operations Director