Business Manager

As a Business Planning Manager at IQ-EQ, you will play a crucial role in achieving strategic and tactical priorities and initiatives. Your primary responsibility will be to provide business support to various programs, projects, and reporting deliverables. You will represent the Head of GCD India in interactions within and outside GCD. In collaboration with Operations Client Services team, HR, Finance, and other business partners, you will create processes to help business leaders define and align with strategic objectives, develop actionable plans, forecast hiring demand, assess talent supply, and capacity. Moreover, you will create reports on operational metrics to drive informed business decisions. Your key responsibilities will include developing business management plans and objectives, designing and implementing business strategies to meet goals, working closely with Client Delivery Directors to execute business strategies, and ensuring efficient operations with appropriate controls and monitoring in place to deliver within the budget. You will also be responsible for establishing an execution-focused organization to meet compliance, quality, and timeliness targets, driving efficiencies in production, enhancing internal client relationships, and improving employee engagement through developing compelling EVP and clear implementation plans. Additionally, you will lead and coordinate reporting requirements for GCD, drive efficiencies in overall production, analyse and report KPI and operational updates, partner with Talent Acquisition and HR teams on workforce planning, and execute timely analysis while managing multiple priorities. Key competencies for this position include strategic mindset, stakeholder management, planning and alignment, ensuring accountability, optimizing work processes, collaboration, financial acumen, resilience, situational adaptability, driving vision and purpose, building effective teams, and interpersonal savvy. To excel in this role, you are expected to demonstrate ownership, resilience, positivity, and proactivity. Essential criteria for this role include 10+ years of relevant experience, a Bachelor's/Master's degree in Statistics, Finance, or related fields, experience in collaborating on projects involving multiple teams, strong understanding of operational metrics, workforce trends, and analytics, expertise in MS Office tools (especially Excel and PowerPoint), and experience with PowerBI (an advantage).,