Business Interlock Associate Manager

Skill required: Talent Development - Instructor-Led Training (ILT)

Designation: Business Interlock Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.

What are we looking for Telecommunications BillingWritten and verbal communicationAbility to establish strong client relationshipCollaboration and interpersonal skillsStrong analytical skillsAbility to perform under pressureDevelop a training and development strategy for the company to support the companys business plan and to ensure that employees have the necessary skills to meet their objectives and the opportunity to develop to the maximum of their potential.Manage a team of Preprocess Trainers, Process Trainers and Voice Coaches and CL9s.Ensure SLA compliance through regular quality audits and reviews.Direct and control the team members to ensure that they are appropriately motivated

Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problemsTypically creates new solutions, leveraging and, where needed, adapting existing methods and proceduresThe person requires understanding of the strategic direction set by senior management as it relates to team goalsPrimary upward interaction is with direct supervisor or team leadsGenerally interacts with peers and/or management levels at a client and/or within AccentureThe person should require minimal guidance when determining methods and procedures on new assignmentsDecisions often impact the team in which they reside and occasionally impact other teamsIndividual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts
Qualification
Any Graduation