Business Growth Manager-Retail Sales

Job Description

The Business Growth Manager-Retail Sales (Senior Executive - Retail Sales) is responsible for achieving their assigned sales plan by generating profitable revenue growth through the development of new business and the retention of existing business within their assigned accounts. JOB ROLE & RESPONSIBILITIES: Generating leads through cold calling converting leads into customer for the company. Travels to retail customer sites for face-to-face meetings to gather information about their businesses and identify opportunities for solutions. Builds successful partnerships with key stakeholders at all levels of retail customers’ organizations to cultivate relationships and generate revenue opportunities across all product and service lines. Presents solutions to customers to gain approval of proposals and move forward with the sales process. Visits retail customers to confirm their satisfaction with company products and services and to identify issues that need to be addressed. Meets with retail customers to discuss complaints and obtain supporting documentation (e.g., invoices, etc.). Facilitates research of retail customer complaints (e.g., late deliveries, damages, billing questions, etc.) to determine appropriate resolution personnel. Discusses complaints with company’s personnel (e.g., business center managers, operations, billing, drivers, etc.) to determine corrective actions and resolutions. Follows-up with customers to ensure successful problem resolution. Shares customer problems with managers and operations teams to provide awareness on recurring customer issues. Maintains and monitors records of customer information and account performance to track sales performance to objectives. Reviews various Business Information and Analysis reporting tools to assess account performance and generate reports for management. Address billing issues and ensure collection payment on time SKILLS AND KNOWLEDGE REQUIREMENTS Experience in generating new and repeat sales by providing services and technical information. Experience in conduction customer and competitive analysis. Negotiation skills and the ability to develop strong working relationships. Good listening skills and the ability to anticipate business needs. Knowledge of CRM software and Microsoft Office Suite. Customer service attitude with excellent negotiation skills. Educational Qualifications: MBA Degree or equivalent