Job Description

Job Title: Business Development & Operation Manager Inspection & Testing Services Location: Mumbai Reports To: MD Job Summary: The BD & Operation is responsible for new market development in the inspection and testing sector for various commodities, including food, agriculture, commodity, project cargo, container and shipping cargo, steel cargo, related to export, import . This role entails overseeing all business functions, including operations, marketing, financial performance (P&L), quality service delivery, customer engagement, and compliance . The incumbent will drive business growth by identifying new opportunities, acquiring clients, and ensuring operational excellence. Target Industry: Freight forwarding, Logistic Industry, Agree Import & Export. Key Responsibilities: Business Development & Market Expansion: Proactively engage with the freight forwarding and logistics industry to identify and convert potential clients for inspection and testing services. Identify new market opportunities and expand client base through active engagement. Design and introduce new service offerings aligned with customer needs and industry developments. Drive commodity-wise target setting, monitoring, and client acquisition . Operational & Financial Management: Develop and execute annual sales plans to achieve branch profitability goals . Implement cost and time management strategies to optimize operational performance. Monitor P&L performance , ensuring financial sustainability and timely payment recovery . Define and drive initiatives for operational excellence and client satisfaction through structured feedback systems. Client Relationship Management: Build and maintain strong, long-term relationships with clients, including importers, exporters, and third-party logistics providers, freight forwarding company. Provide clients with tailored solutions that meet their logistics and freight forwarding needs. Serve as the primary point of contact for key clients, ensuring high levels of customer satisfaction. Key Competencies & Skills: Strong expertise in inspection & testing for food, agriculture, commodity, project cargo, container and steel cargo . Business acumen with a strategic approach to market expansion and client development . Proven ability to drive operational efficiency, financial performance, and quality service delivery . Strong leadership and team management skills with experience in resource optimization . Knowledge of industry standards, compliance frameworks, and quality management systems. Excellent problem-solving and decision-making abilities, with experience in project planning and execution . Go getting attitude.