Quality Assurance Manager

Job Title:

Company:

1. Implement, maintain, and improve the

   ISO/IEC 17025:2017

   Management System in the laboratory and review its effectiveness regularly.
2. Prepare, review, and issue

   Quality Manual, SOPs, procedures, forms, and formats

   for consistent documentation and control.
3. Handle

   regulatory and customer audits

   , including application, preparation, coordination, and reporting.
4. Prepare and circulate

   Internal Audit Schedules and Notices

   , conduct audits, maintain records, and report findings.
5. Perform

   Root Cause Analysis (RCA)

   and implement

   Corrective & Preventive Actions (CAPA)

   for identified non-conformities.
6. Coordinate

   Management Review Meetings

   notice circulation, minute preparation, and implementation of review decisions.
7. Develop and manage

   General Training Calendar

   ,

   Calibration Plan

   ,

   Maintenance Schedules

   , and

   Intermediate Check Plans

   .
8. Conduct trainings for lab personnel as per the approved training calendar.
9. Coordinate with external agencies for equipment

   calibration

   and verify calibration certificates.
10. Verify and approve test reports prior to release; handle amendments if required.
11. Prepare and execute

    Internal Quality Control (IQC)

    plans monthly and conduct

    Inter-Laboratory Comparisons (ILC)

    and

    Proficiency Testing (PT)

    .
12. Calculate and issue

    Z-scores

    for ILCs and prepare annual PT plans in coordination with PT providers.
13. Create and maintain control charts, IQC/ILC/PT summaries.
14. Conduct

    Risk Identification and Risk Assessments

    with related documentation.
15. Monitor and ensure

    Impartiality & Confidentiality

    across lab operations.
16. Identify deviations in laboratory activities and initiate corrective actions to minimize non-conformities.
17. Report to management on system performance and improvement needs.
18. Authorize resumption of halted work due to non-conforming events.
19. Ensure overall

    laboratory effectiveness, test result validity

    , and

    regulatory compliance

    .
20. Handle

    customer complaints, queries, and feedback

    professionally.
21. Implement ISO/IEC 17025:2017 standards for external client labs as required.
22. Control of documents and records, including document distribution and version management.

Key Requirements:

• Bachelor's or Masters degree in Chemistry, Food Technology, Environmental Science, or relevant field.

• 5-9 years of experience

  in laboratory QA roles (preferably in food, water, or agri-commodity testing).
• In-depth knowledge of

  NABL accreditation

  ,

  FSSAI standards

  , and

  ISO/IEC 17025:2017

  .
• Experience in handling

  internal and external audits

  independently.
• Strong documentation, analytical, training, and leadership skills.
• Proficiency in handling lab instruments and quality control tools.