Job Title: Business Development & Operation Manager Inspection & Testing Services Location: Mumbai Reports To: MD Job Summary: The BD & Operation is responsible for new market development in the inspection and testing sector for various commodities, including food, agriculture, commodity, project cargo, container and shipping cargo, steel cargo, related to export, import . This role entails overseeing all business functions, including operations, marketing, financial performance (P&L), quality service delivery, customer engagement, and compliance . The incumbent will drive business growth by identifying new opportunities, acquiring clients, and ensuring operational excellence. Target Industry: Freight forwarding, Logistic Industry, Agree Import & Export. Key Responsibilities: Business Development & Market Expansion: Proactively engage with the freight forwarding and logistics industry to identify and convert potential clients for inspection and testing services. Identify new market opportunities and expand client base through active engagement. Design and introduce new service offerings aligned with customer needs and industry developments. Drive commodity-wise target setting, monitoring, and client acquisition . Operational & Financial Management: Develop and execute annual sales plans to achieve branch profitability goals . Implement cost and time management strategies to optimize operational performance. Monitor P&L performance , ensuring financial sustainability and timely payment recovery . Define and drive initiatives for operational excellence and client satisfaction through structured feedback systems. Client Relationship Management: Build and maintain strong, long-term relationships with clients, including importers, exporters, and third-party logistics providers, freight forwarding company. Provide clients with tailored solutions that meet their logistics and freight forwarding needs. Serve as the primary point of contact for key clients, ensuring high levels of customer satisfaction. Key Competencies & Skills: Strong expertise in inspection & testing for food, agriculture, commodity, project cargo, container and steel cargo . Business acumen with a strategic approach to market expansion and client development . Proven ability to drive operational efficiency, financial performance, and quality service delivery . Strong leadership and team management skills with experience in resource optimization . Knowledge of industry standards, compliance frameworks, and quality management systems. Excellent problem-solving and decision-making abilities, with experience in project planning and execution . Go getting attitude.

Job Title: Quality Assurance Manager Location: Andul, Howrah Experience Required: 5 to 9 years Company: Cargo Inspectors & Superintendence Company Private Limited Industry: Food Testing / Water Analysis / Agricultural Commodities Testing / Laboratory Operations Department: Quality Assurance & Regulatory Compliance Job Summary: We are looking for an experienced and proactive Quality Assurance Manager to lead and oversee our laboratorys quality operations at Andul, Howrah . The ideal candidate must have 510 years of hands-on experience in laboratory QA/QC , with strong exposure to ISO/IEC 17025:2017 implementation , NABL guidelines , and FSSAI compliance . This role involves overall responsibility for developing, maintaining, and improving the quality management system to ensure regulatory compliance and operational excellence. Key Responsibilities: Implement, maintain, and improve the ISO/IEC 17025:2017 Management System in the laboratory and review its effectiveness regularly. Prepare, review, and issue Quality Manual, SOPs, procedures, forms, and formats for consistent documentation and control. Handle regulatory and customer audits , including application, preparation, coordination, and reporting. Prepare and circulate Internal Audit Schedules and Notices , conduct audits, maintain records, and report findings. Perform Root Cause Analysis (RCA) and implement Corrective & Preventive Actions (CAPA) for identified non-conformities. Coordinate Management Review Meetings notice circulation, minute preparation, and implementation of review decisions. Develop and manage General Training Calendar , Calibration Plan , Maintenance Schedules , and Intermediate Check Plans . Conduct trainings for lab personnel as per the approved training calendar. Coordinate with external agencies for equipment calibration and verify calibration certificates. Verify and approve test reports prior to release; handle amendments if required. Prepare and execute Internal Quality Control (IQC) plans monthly and conduct Inter-Laboratory Comparisons (ILC) and Proficiency Testing (PT) . Calculate and issue Z-scores for ILCs and prepare annual PT plans in coordination with PT providers. Create and maintain control charts, IQC/ILC/PT summaries. Conduct Risk Identification and Risk Assessments with related documentation. Monitor and ensure Impartiality & Confidentiality across lab operations. Identify deviations in laboratory activities and initiate corrective actions to minimize non-conformities. Report to management on system performance and improvement needs. Authorize resumption of halted work due to non-conforming events. Ensure overall laboratory effectiveness, test result validity , and regulatory compliance . Handle customer complaints, queries, and feedback professionally. Implement ISO/IEC 17025:2017 standards for external client labs as required. Control of documents and records, including document distribution and version management. Key Requirements: Bachelor's or Masters degree in Chemistry, Food Technology, Environmental Science, or relevant field. 5-9 years of experience in laboratory QA roles (preferably in food, water, or agri-commodity testing). In-depth knowledge of NABL accreditation , FSSAI standards , and ISO/IEC 17025:2017 . Experience in handling internal and external audits independently. Strong documentation, analytical, training, and leadership skills. Proficiency in handling lab instruments and quality control tools.