Business Development Manager

Role:

Background: Luxury Hotels

Purpose of the Role

The Business Development Manager (BDM) plays a key role in driving sales growth and building strong client relationships. The role requires energy, initiative, and the ability to thrive in a dynamic, fast-paced team environment. The BDM will be responsible for end-to-end sales processes, marketing initiatives, and client engagement to support the company’s serviced office product offerings.

Key Responsibilities

Sales

• Maintain in-depth knowledge of products and services.
• Conduct site inspections and ensure professional preparation.
• Manage the sales process, including information extraction and client qualification.
• Handle sales enquiries, prepare proposals, and set up appointments/tours for prospects.
• Follow up with prospects, manage chase dates, and ensure timely closures.
• Negotiate and close deals; prepare license agreements.

Marketing

• Manage and update client/prospect databases.
• Support pre-opening marketing plans for new locations.
• Implement marketing initiatives and campaigns.
• Identify joint marketing partners to enhance reach and brand visibility.
• Organise special promotions in collaboration with hotels, property agents, and business associations.
• Build relationships with local business chambers and associations.
• Actively participate in networking events and industry functions.
• Provide operational support and collaborate closely with the operations team.

Key Performance Indicators / Job Requirements

• Minimum 5 years of proven sales experience in serviced offices, hotels, or business centres.
• Fluency in English (written and spoken) is essential.
• Energetic, social, and outgoing personality.
• Ability to work effectively in both team and independent environments.
• Strong capability in identifying new business opportunities and building robust sales pipelines.
• Proven track record of managing multiple client portfolios and maintaining strong industry relationships.
• Skilled negotiator, able to engage with executives and C-level decision-makers.
• Excellent interpersonal, communication, and networking skills.
• Ability to work under pressure and manage multiple priorities.
• Strong client correspondence and inquiry handling skills.

Competencies

• Financial Management
• Flexibility & Adaptability
• Objection Handling
• Planning & Organisation
• Problem Solving
• Risk Management
• Strategic Thinking / Thought Leadership
• Team Building
• Communication