Business Developer / Account Manager

• Lead Management & Conversion

  • Engage with inbound leads via calls, WhatsApp, email, and meetings.
  • Understand client needs, pain points, and business goals.
  • Pitch relevant services (Shopify, UGC, performance marketing, automation, etc.) tailored to their stage and requirements.

• Client Servicing & Account Management

  • Build strong relationships with clients, ensuring satisfaction and trust.
  • Act as the single point of contact for queries, requests, and escalations.
  • Regularly update clients on project status, performance metrics, and growth opportunities.

• Competition & Market Awareness

  • Stay updated with

    industry trends, competitor activities, and evolving tools

    at every stage of business.
  • Use competitive intelligence to position our services as

    smarter, more relevant, and results-driven

    .
  • Proactively share market insights with clients to strengthen trust and showcase thought leadership.

• Problem-Solving & Consultative Selling

  • Identify hidden opportunities to deliver quick wins or long-term growth.
  • Justify costs with clear data, ROI metrics, and case studies.
  • Present solutions in a

    convincing, structured, and data-backed manner.

• Collaboration & Delivery Oversight

  • Work closely with internal teams (performance marketing, content, design, CRO) to ensure promises made to clients are delivered on time.
  • Spot upsell and cross-sell opportunities to maximize client ROI and agency revenue.

• Retention & Growth

  • Stay in regular touch with clients through meaningful communication.
  • Drive client renewals, referrals, and long-term partnerships.

What We re Looking For

• Minimum 2 years of experience

  in business development, account management, or client servicing

  within a marketing agency / D2C ecosystem

  (mandatory).
• Strong understanding of

  digital marketing services

  (Shopify, social media, performance marketing, CRO, UGC).

• Consultative sales mindset

  ability to listen, diagnose problems, and present tailored solutions.
• Excellent communication skills (written & verbal) and ability to build client confidence.
• Comfort with data-driven conversations using metrics, case studies, and reports to convince clients.
• Ability to

  justify pricing and demonstrate ROI

  confidently.

• Keen awareness of competition

  and the ability to position clients (and our agency) ahead in the market.
• Highly proactive, self-motivated, and target-driven personality.
• Tech-friendly and comfortable using CRM, WhatsApp, and reporting dashboards.