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Business Central L1 Support Executive

Business Central L1 Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

SOBHA

2 - 5 years

2 - 4 Lacs

Bengaluru

Posted:1 month ago| Platform:

Apply

Skills Required

ERP NAV Business Central Procurement Accounting Inventory Invoicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary: A proactive and detail-oriented L1 Support Executive for Microsoft Dynamics 365 Business Central. The ideal candidate will be the first point of contact for end-users, assisting with basic functional and technical issues, and escalating more complex issues to higher support levels. Key Responsibilities: Serve as the first level of support for Business Central users Log, track, and resolve user-reported issues in ticketing systems Provide assistance in areas such as master data entry, navigation, posting issues, and permission errors Troubleshoot common errors across modules like Finance, Sales, Purchase, Inventory, etc. Escalate L2/L3 issues to relevant internal or external teams with clear documentation Generate basic reports and assist in month-end activities where required Maintain support documentation and FAQs Assist in user training and support Required Skills & Qualifications: Minimum 6 months of experience in any ERP (Business Central/NAV preferred) Good understanding of business processes like procurement, invoicing, inventory, or accounting Strong communication and documentation skills Basic knowledge of Microsoft Excel and Office tools Quick learner with a service-oriented mindset Preferred: Exposure to Business Central or NAV interface and functionality

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Business Central L1 Support Executive