0 - 2 years

1 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Develop and execute multi-channel strategies to maximize customer repeat purchase rates and average order frequency.
  • Conduct deep dive analysis into customer cohorts to identify key churn indicators and develop timely interventions to save at-risk customers.
  • Design, implement, and test personalized winback and reactivation flows for lapsed customers.
  • Oversee the optimization and performance of loyalty and rewards programs, ensuring high enrollment and redemption rates.
  • Track retention KPIs such as Churn Rate, CLV, and Repeat Purchase Rate, and utilize CRM tools for advanced customer segmentation.
  • Optimize the entire subscription lifecycle, from onboarding to managing cancellation flows, for applicable brands.
Job Requirements
  • Proven experience in Customer Retention, CRM Marketing, or Loyalty Program Management is essential.
  • Strong analytical and data skills are needed to interpret customer data, segment audiences effectively, and measure the ROI of retention initiatives.
  • Familiarity with CRM systems like HubSpot, Salesforce Marketing Cloud, and advanced email/SMS marketing tools is advantageous.
  • Must be a highly motivated self-starter comfortable thriving in a remote, high-performance setting.
  • Ability to work independently and collaboratively as part of a team to achieve common goals.
  • Strong communication and problem-solving skills are required to effectively communicate with cross-functional teams and address complex issues.
Perks and Benefits
  • Opportunity to earn commissions and performance bonuses in addition to your base salary.
  • 100% permanent work-from-home setup zero commute required.
  • Comprehensive health coverage (HMO or monthly stipend) and paid time off.
  • Clear paths for career advancement and professional skill development within a supportive team.
How to Apply
To ensure your application is reviewed directly by the Recruitment Team, you MUST follow these critical steps exactly:
  • Select Position: When applying, please choose "Brand Concierge" from the list of available roles.
  • Enter Code: In the application form, you must enter the unique code CRSR in the designated application code field.
  • Ready to be the loyalty architect behind top E-commerce brands? Apply now to become our next Customer Retention Specialist!
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