Business Analyst

• Review, structure, and refine use cases to ensure they align with business goals, operational improvements, and measurable impact.
• Identify inconsistencies, gaps, and areas of improvement in use case documentation.
• Standardize use case formats to ensure clarity, consistency, and alignment with internal benchmarks.
• Collaborate with cross-functional teams (Customer Success, Digital Adoption Consulting, and Solution Engineering) to enhance the effectiveness of use case solutions.

• Analyze pre- and post-implementation data to quantify the impact of Whatfix solutions on user behavior, efficiency, and adoption.
• Identify trends, anomalies, and patterns in user engagement and system performance.
• Develop and maintain dashboards and reports to track feature adoption, process efficiency, and Value of use cases.
• Validate the accuracy of metrics, ensuring that success stories are backed by reliable data.

• Provide data-backed recommendations to enhance future implementations and increase user adoption.
• Summarize key insights and impact data to be included in stakeholder presentations and reports.
• Identify opportunities for process improvements, automating manual data collection where possible.

• Work closely with Customer Success, Digital Adoption Consultants, and Solution Engineers to align insights with business objectives.
• Support teams in making data-driven decisions on optimizing customer onboarding, adoption strategies, and engagement models.
• Engage with internal teams to refine KPIs and success metrics for future use cases.

What you should have

• Experience in reviewing business use cases, documentation, or impact stories.
• Prefer strong analytical skills, with proficiency in data visualization and reporting tools (Excel, SQL, Power BI, Tableau, Looker, or similar).
• Ability to interpret complex data sets and extract meaningful insights.
• Proficiency in analytics platforms is a plus.
• Strong attention to detail with the ability to identify inconsistencies in business narratives and data.
• Excellent communication skills for presenting insights to stakeholders in a clear and concise manner.

• Experience in Digital Adoption Platforms (DAPs) or customer success-driven data analysis.
• Understanding of A/B testing methodologies, funnel analytics, and user behavior tracking.
• Prior experience working with SaaS applications, digital transformation projects, or process automation solutions.

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet
• Doorstep cab drop facility
• Education sponsorship
• Internal job transfer programs

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. we'do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status