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Business Analyst Senior

Business Analyst Senior

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

FIS

8 - 10 years

20 - 25 Lacs

hyderabad

Posted:6 days ago| Platform:

Apply

Skills Required

interpersonal skills analytical mutual funds customer support manager quality control customer service operations financial services recruitment business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.

At FIS we provide a service to clients via various channels like Transaction processing, Chat etc. Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

What you will be doing :

Performing quality control activities to ensure quality standards are met.
Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
Adhering to all fund/company policies and regulatory controls/requirement
Guiding/mentoring peers on complex processes
Excellent customer service skills that build high levels of customer satisfaction
Strong phone, verbal and written communication skills, along with active listening
Customer focus and adaptability to different personality types
Performs analysis of the business goals, objectives and needs of the general business environment for appropriate FIS segment, division, group or line of business.
Performs research and analysis to support business operations and presents findings to manager or project leader.
Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
Utilizes systems and data to resolve business issues in the most effective and productive manner.
Identifies and implements best practices and suggests how to improve current practices.
Develops recommendations to solve problems and issues related to business operations.
Analyzes and documents business processes and metrics and identifies improvement opportunities.
Train internal employees on changes to business practices, processes or procedures.
Perform special projects upon request and on occasion.
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment

What you bring:

8 to 10 Years of experience from Mutual fund and transfer agency process or Finance
Shift time 2:00 PM to 11:00 PM
Ready to work in night shifts (5 days in a week)
Hybrid model 3 days in a week.
Excellent problem solving, analytical and decision making skills
Strong communication and interpersonal skills; Ability to handle client interactions effectively.
Ability to work independently and collaboratively in a fast-paced, dead-line driven environment.
Excellent knowledge of Customer Services; Global mindset (Desirable)

What we offer you:

A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits

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Business Analyst Senior