Job
Description
QUALIFICATIONS, EXPERIENCE AND SKILLS 5+ years experience, preferably working in the logistics business domain, as and Onboarding/Implementation Specialist/Consultant for a Multi-National Organization Demonstrated ability to successfully implement Freight Forwarding or ERP or any Business software such TMS (Transport Management Systems), WMS (Warehouse Management Systems), Market Access, Fulfilment systems or similar B2B products at multiple Business units. Educational background in BE or BTECH and having completed the course with at least First class from a leading University. Deep knowledge and expertise of different Implementation/Onboarding phases and processes Excellent written and verbal communication skills. Understanding various cultures globally is key. Demonstrated ability in understanding client requirements, product features and performing fit-gap analysis mapping the client requirements to product. Experience working with agile software development teams in distributed locations with a mix of on and on-offshore resources. Preferably to have prior experience in preparing sophisticated training courses on user interactions with software. Ability to function professionally at a high level in a fast-paced environment with multiple projects, deliverables, deadlines, and stakeholders. Highly accountable and team oriented with ability to work cross-functionally. Ability to work independently with minimal supervision. Effective interpersonal skills, including verbal and written communication. KEY ACCOUNTABILITIES • Configure a client/branch in these products as per provided configuration processes and help in timely UAT and Go-Live.• Understand Business requirements, conduct Product demonstrations and walkthroughs, perform Fit Gap analysis, perform User training, prepare/execute UAT scenarios, Go-Live preparation, support Go-Live and provide Post-Go-Live Hypercare support• Help prepare detailed Onboarding plans (covering activities such as Product demonstrations, Product Configurations, Document templates preparation, Hypercare etc.) with Onboarding Lead/Professional Services Manager and execute them to onboard multiple internal/external sites in parallel.• Help in preparation and review of Product User manuals to be used as part of Business user training.• Develop documentation and training materials for the team, as well as for the customers. Maintain repository of product training videos and materials. Maintain up to date backups of all courses and relevant materials.• Conduct online or in-person training sessions with customers and partners, as required. Own the process to gather requirements for new courses and work in tandem with other teams to develop necessary materials to train customers, partners, and employees.• Maintain Learning Management System (LMS), as well as any other software required for training efforts (CRM, file sharing folders, etc.)• Collaborate with the business, product teams and software engineers to create and revamp training courses according to product updates. COMMUNICATIONS AND WORKING RELATIONSHIPS Internal: • Daily/Weekly interaction with Product Management, Program Management, Engineering and QA teamExternal: The ability to communicate effectively with external parties is essentials to successfully perform this role, Example of these external party include • External Vendors• Potential/ Live customer• 3rd party system integrations
