Posted:3 days ago| Platform: Linkedin logo

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Job Type

Full Time

Job Description

About Client:


Our client is an Indian publicly traded software and services company. The company's stock trades on the Bombay Stock Exchange and on the National Stock Exchange of India. A subsidiary of RPG Group, the company's chairman is Harsh Goenka.


  • Job Title : IVR BA
  • Job Locations : Pune
  • Employment Type : Full time
  • Notice Period : Immediate joiner - 30Days (Notice period)


Mandatory skills:


  • Creation of functional requirements based on business/client/end user needs
  • Experience in technical writing
  • Experience working on large/complex projects
  • Ability to communicate with engineers on requirements and expected outcomes
  • Familiarity with voice components and/or contact center practices/procedures
  • IVR knowledge of call flows, automation, self service
  • IVR, Complex ACD testing (both speech and DTMF)
  • Automation testing using Cyara or similar tools
  • Smoke testing, System integration testing, regression testing
  • Creation of Visio call flows, both detailed and high level based off User interface documentation

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