Summary of Position : The primary role of a Customer Support Specialist is to ensure complete satisfaction and success of our customers. The Customer Support Specialist will consistently strive to exceed customer expectations by providing empathetic, patient, and efficient support. The primary objective is to address problems, incidents, and inquiries submitted by customers through various support channels. Location : Ahmedabad or Pune Key Responsibilities : Deliver exceptional customer support by addressing and resolving customer issues promptly and effectively. Maintain a high level of empathy and professionalism in all customer interactions. Proactively identify and learn new features and functionalities to better assist customers. Collaborate with internal teams to ensure customer feedback is communicated and addressed. Replicate customer-reported issues within an internal environment, meticulously documenting the steps taken and observations made. Qualifications : Strong drive and initiative to independently learn and master new features. Excellent communication and problem-solving skills. Ability to work efficiently in a fast-paced environment. Demonstrated experience in customer support or a related field, such as business analysis, requiring strong analytical skills to address and resolve complex business challenges. Ability to manage multiple tasks and priorities effectively. Strong analytical skills and attention to detail. Ability to perform thorough analysis and review of log file (server, app, etc.) Proficiency in using support ticketing systems and CRM software. Ability to work collaboratively within a team and across departments. 4+ years of experience supporting large enterprise customers Integration experience, a plus (Salesforce, Palantir, Ariba, etc.) Familiarity with Contract Lifecycle Management (CLM) software is a plus.
Summary of Position: Senior Software Engineer Join our Product Engineering team in a fast-paced, collaborative, startup-like environment. This role focuses on enhancing and supporting product features and modules using Java and related technologies. Duties and Responsibilities: Design, Code and implement solutions from concept to final hand-off to Efficiently and creatively solve complex and difficult customer use Create extensible design and easy to maintain solutions with the performance, scalability, reliability, maintainability, and long-term vision in mind for new modules and enhancing existing ones as requested by internal business groups. Ensuring quality work through code review process, unit tests and testing Collaborate with partner Day-to-day maintenance and support of all existing applications related to Fill In where needed on the development side to ensure daily operations run smoothly without any interruption. Should possess the skills to handle pressure and challenging The role will have significant influence on our overall strategy by helping define product features, drive the system design and architecture, and spearhead the best practices that enable a quality product. IDEAL CANDIDATE SKILLS: Bachelor s/master s degree in computer science or a related engineering Minimum of 7 years experience in Java Strong understanding of object-oriented programming, system and application performance characteristics. Solid experience working with Java, J2EE technologies and Spring Experience in developing REST APIs and good knowledge of PL- Passion for developing products which provide a great customer Strong customer focus, ownership, urgency, and Motivation to drive tasks to completion and take ownership of features and/or Understanding of fundamental design principles for building a scalable application having familiar with various design and architectural patterns. Proven hands-on Software development experience and knack for writing clean, readable, and easily maintainable code. Strong knowledge of professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. Ability to work independently in a fast paced and agile development environment with minimal supervision. Strong troubleshooting, problem solving and analytical skills with high attention to Ability to bring a fresh perspective towards modern Engineering practices and Strong ability to interact, communicate, present and influence within multiple levels of the organization with positive attitude. Exposure of UI Development This position is available in either our Ahmedabad or Pune location.
Previous work experience as an Angular developer or ReactJS developer willing to work on Angular framework. Proficient in CSS, HTML, and writing cross-browser compatible code. Extensive knowledge of JavaScript for providing fast and optimized solution . Experience using JavaScript building tools like Gulp or Grunt. Knowledge MVVM/MVC patterns using Angular or ReactJS. Research, design and implement quality software solutions of large scope. Designing and developing user interfaces using Angular framework best practices. Adapting interface for modern internet applications using the latest front-end technologies. Writing JavaScript, CSS, and HTML. Developing product analysis tasks. Making complex technical and design decisions for Angular projects. Developing application codes and unit tests in Angular consuming RESTful APIs. Conducting performance tests. Ensuring high performance of applications and providing support. IDEAL CANDIDATE SKILLS: Previous work experience as an Angular developer or ReactJS developer willing to work on Angular framework. Proficient in CSS, HTML, and writing cross-browser compatible code. Experience using JavaScript building tools like Gulp or Grunt. Knowledge MVVM/MVC patterns using Angular or ReactJS. Excellent project management skills. Proven experience implementing front-end and back-end JavaScript applications. Excellent communication skills. Critical thinker and good problem-solver. Experience required: 5-7 years Job Location: Ahmedabad/Pune
Previous work experience as an Angular developer or ReactJS developer willing to work on Angular framework. Proficient in CSS, HTML, and writing cross-browser compatible code. Extensive knowledge of JavaScript for providing fast and optimized solution . Experience using JavaScript building tools like Gulp or Grunt. Knowledge MVVM/MVC patterns using Angular or ReactJS. Research, design and implement quality software solutions of large scope. Designing and developing user interfaces using Angular framework best practices. Adapting interface for modern internet applications using the latest front-end technologies. Writing JavaScript, CSS, and HTML. Developing product analysis tasks. Making complex technical and design decisions for Angular projects. Developing application codes and unit tests in Angular consuming RESTful APIs. Conducting performance tests. Ensuring high performance of applications and providing support. IDEAL CANDIDATE SKILLS: Previous work experience as an Angular developer or ReactJS developer willing to work on Angular framework. Proficient in CSS, HTML, and writing cross-browser compatible code. Experience using JavaScript building tools like Gulp or Grunt. Knowledge MVVM/MVC patterns using Angular or ReactJS. Excellent project management skills. Proven experience implementing front-end and back-end JavaScript applications. Excellent communication skills. Critical thinker and good problem-solver. Experience required: 5-7 years Job Location: Ahmedabad/Pune
Customer Support Team Lead Summary of Position: The Customer Support Team Lead plays a dual role: providing world-class customer support while also serving as a point of guidance and escalation for the team. This position requires someone who can lead by example by taking tickets, resolving customer issues, and modeling empathetic, effective communication while also mentoring team members and ensuring consistency in service delivery. The Team Lead will help the team stay aligned with best practices, support knowledge sharing, and collaborate with internal teams to represent the customer s voice. Location: Ahmedabad or Pune Key Responsibilities Provide exceptional support by actively resolving customer issues through tickets, calls, and other channels. Serve as the first point of escalation for the support team, assisting with complex issues and guiding resolution strategies. Mentor and coach team members, sharing knowledge of product features, troubleshooting approaches, and customer service best practices. Collaborate with internal teams including Product, Engineering, and Customer Success to escalate and communicate customer issues and feedback. Help maintain and expand internal documentation, troubleshooting guides, and knowledge base articles. Replicate and analyze customer reported issues within internal environments and ensure detailed documentation of steps and findings. Actively contribute to process improvements and recommend changes that enhance the customer and team experience. Qualifications 5+ years of experience in customer support, preferably with enterprise customers. 1 + years of experience as a Team Lead Strong analytical and troubleshooting skills, including log file analysis such as server and application logs. Demonstrated ability to resolve complex issues and support teammates in doing the same. Excellent communication skills with the ability to handle escalated or sensitive customer interactions. Proven ability to manage multiple tasks and priorities in a fast-paced environment. Experience working with support ticketing systems and CRM software. Familiarity with integrations such as Salesforce, Palantir, and Ariba is a plus. Exposure to Contract Lifecycle Management (CLM) software is an advantage. Strong initiative and willingness to proactively learn new features and functionalities. Ability to collaborate across teams and departments to achieve shared goals.
Malbek Business Analyst Malbek is seeking a highly motivated and energetic individual with a passion for ensuring customer success and experience in enterprise software implementation to join our Customer Experience team as a Business Analyst. The Malbek team is passionate about maintaining our customer commitments and allowing all team members to contribute actively to executing our vision. Job Summary Were seeking an experienced Implementation and configuration Specialist (BA) to manage the deployment, configuration, and optimization of our contract management system. This role will translate business requirements into technical solutions while ensuring successful adoption across the organization. Key Responsibilities Spearhead full-cycle implementation projects from discovery through deployment Architect complex workflow automation and approval matrixes Design and configure dashboards and reporting solutions Lead data migration strategies and execution from legacy systems Create and maintain contract templates, playbooks, and clause libraries Execute system integrations with enterprise platforms (ERP, CRM, etc.) Conduct business process analysis and optimization workshops Develop custom solutions using platform configuration tools Perform QA testing and validation of configured solutions Document technical specifications and configuration decisions Create and maintain system administration documentation Configure advanced routing rules and conditional logic Set up complex approval hierarchies and delegation rules Implement eSignature integrations and workflows Design custom fields and metadata structures Configure automated alerts and notifications Contribute to data migration projects, including AI-assisted data extraction and imports Preferred Qualifications: B achelor s degree in business, Legal Studies, Information Systems, or a related field 5+ years experience implementing or administering contract management systems Strong understanding of contract lifecycle management processes and best practices Experience with workflow design and business process optimization Excellent documentation skills Strong analytical and problem-solving abilities Effective communication skills with the ability to work with stakeholders at all levels Experience with API integrations and data migration
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