Job Title: AWS Full Stack Developer Location: Hyderabad Shift: 2pm - 11pm Work Mode: Hybrid Employment Type: Full-Time Job Summary: We are seeking a skilled and motivated AWS Full Stack Developer to join our C1 GICC team. This role focuses on building and maintaining internal applications that support our business operations. The ideal candidate will have strong experience in both front-end and back-end development, with a solid understanding of AWS services and modern development practices. Key Responsibilities: Design, develop, and maintain scalable web applications using modern full stack technologies. Build responsive front-end interfaces using HTML, CSS, JavaScript, and TypeScript . Develop robust back-end services using Java, Node.js , and integrate with MongoDB . Leverage AWS services such as Lambda, API Gateway , and MongoDB Atlas for serverless architecture. Write and manage infrastructure configurations using YAML and Docker . Collaborate with DevOps for GitHub-based CI/CD pipelines and deployments . Ensure code quality, performance, and scalability through best practices and code reviews. Work closely with internal stakeholders to gather requirements and deliver solutions aligned with business needs. Required Skills & Qualifications: Proficiency in Java , Node.js , JavaScript , and TypeScript . Strong front-end development skills with HTML , CSS , and modern frameworks. Experience with AWS services : Lambda, API Gateway, MongoDB (Atlas), and general cloud architecture. Familiarity with YAML , JSON , and containerization using Docker . Hands-on experience with GitHub and GitHub Actions for deployments. Experience using Visual Studio Code or similar IDEs. Strong problem-solving skills and the ability to work independently or in a team. Preferred Qualifications: Experience working on internal enterprise applications. AWS Certification (Developer or Architect) is a plus. Familiarity with Agile methodologies and tools like Jira or Trello.
Shift: 6pm - 3am IST Summary The Senior Network Engineer is responsible for ensuring the availability of our customers data and voice networks, as well as deploying advanced network solutions to our customers. This role focuses on Day 2 operations; maintaining, patching, and updating network security solutions to achieve our customer's business goals. The ideal candidate will have a strong understanding of Palo Alto Networks products, including Prisma Access, Prisma Cloud, and Panorama, and a proven track record of success in maintaining and optimizing complex network security solutions. Experience with other industry-leading vendors such as Cisco, Fortinet, and Juniper are also highly desired. Essential Functions Maintains and optimizes Palo Alto Networks security solutions, including firewalls, Next Gen Security for NGFW, Panorama, Strata Cloud, SD-WAN, Prisma Cloud, and SASE Implements patching and updates to Palo Alto Networks products Troubleshoots and resolves complex network security issues within existing customer environments. Works with other engineers to ensure the ongoing stability and security of customer networks Develops and maintains comprehensive documentation reflecting the current state of customer environments Stays up-to-date on the latest security threats and vulnerabilities Provides Tier 3 support to the NOC and internal teams Participates in on-call rotation Assists with the integration and management of Palo Alto Networks security solutions with other security technologies Provides guidance and training to junior team members on Palo Alto Networks products and best practices Required Qualifications 10+ years of network administration 5+ years in a network security engineer role 3+ years of experience working with Palo Alto Networks products, including Prisma Cloud, and SASE PCNSE/SSE certification Expert- level understanding of network concepts and protocols, including SD-WAN technologies Experience with Cisco, Fortinet, and Juniper firewalls is a plus Experience with routing and switching technologies from Cisco, Juniper, Extreme, Aruba, and Ciena is a plus Excellent written and verbal communication skills Ability to work independently and as part of a team Strong problem-solving skills. Palo Alto Networks Certified Network Security Engineer (PCNSE or SSE) Desired/Preferred Qualifications Palo Alto Networks Prisma Certified Cloud Security Engineer (PCCSE) Cisco Certified Network Professional Security (CCNP Security) or equivalent Experience working in a Managed Service Provider environment Other relevant certifications, such as Juniper Networks Certified Professional Security (JNCIP-SEC) or Fortinet Network Security Expert (NSE) Project Management Familiar with change management process and procedures
Shift: 6pm to 3am Summary The Diagnostic Engineer III is responsible for identifying and resolving complex telephony and other associated technology issues. Essential Functions Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment. Follows up with customer contacts to ensure satisfactory resolution Reports findings, tracks progress, and documents customer communication within incident management system Manages workload in a manner that meets defined Service Level Objectives Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion Develops positive working relationships with internal and external customers Required Qualifications 8 years experience performing break/fix, moves, adds, and changes for telephony equipment and adjuncts 5 years’ experience supporting Cisco solutions Cisco examples: Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling and Contact Center ICM and VXML Scripting 2 years’ experience using an automated ticketing system 5 years’ experience supporting Cisco hardware and software Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and Excel Must possess excellent oral and written communication skills in English Highly skilled in writing with details, accuracy, and consistency Strong analytical, interpersonal, and relationship building skills Must be familiar with both voice and data equipment and technologies Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance management systems and payroll / timekeeping applications Strong work ethic and personal drive to excel Strong sense of urgency and commitment to get the job done Superior negotiation, coordination, and conflict resolution skills Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Desired/Preferred Qualifications Industry certifications on telephony and associated technology solutions, depending on team placement Cisco Certifications(preferred CCIE Collaboration or CCNP Collaboration) Working experience in the managed services industry Familiar with both voice and data equipment and technologies Bachelor’s degree in Computer Science Understanding of quality processes including ITIL
Role & responsibilities Key Responsibilities: Design, develop, and maintain CRM-integrated applications using C#, ASP.NET, and .NET Core. Customize and extend CRM platforms (e.g., Microsoft Dynamics CRM) through plugins, workflows, and custom APIs. Integrate CRM systems with third-party applications and internal systems. Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions. Write clean, scalable, and well-documented code. Perform unit testing and participate in code reviews. Troubleshoot and resolve technical issues related to CRM integrations. Ensure data integrity and security in CRM-related applications. Required Skills & Qualifications: Bachelors degree in Computer Science, Engineering, or related field. 3+ years of experience in .NET development (C#, ASP.NET, .NET Core). Hands-on experience with CRM platforms (preferably Microsoft Dynamics CRM). Strong understanding of RESTful APIs, Web Services, and integration patterns. Experience with SQL Server and writing complex queries/stored procedures. Familiarity with JavaScript, HTML, and CSS for front-end customization. Knowledge of Azure DevOps, CI/CD pipelines is a plus. Excellent problem-solving and communication skills. Preferred Qualifications: Microsoft Certified: Power Platform or Dynamics 365 certifications. Experience with Power Automate, Power Apps, or other low-code platforms. Exposure to Agile/Scrum methodologies. Preferred candidate profile
Primarily working with Extreme Network Switching, Routing and Wireless; and Juniper to a lesser degree Provide Tier 3 level technical support and troubleshooting for Extreme network infrastructure in a Managed Service Provider environment. Act as the highest escalation point for complex network issues, working closely with Tier 3 engineers and other cross-functional teams to resolve critical incidents Conduct in-depth root cause analysis of network problems, utilizing advanced diagnostic tools and techniques Collaborate with network architects, project managers, and other stakeholders to design and implement solutions that meet client requirements and industry best practices Develop and maintain technical documentation, including network diagrams, standard operating procedures, and knowledge base articles Assist in the evaluation and deployment of new Extreme network technologies, ensuring seamless integration into the MSP environment Continuously monitor network performance, proactively identifying potential issues and implementing necessary optimizations and enhancements Provide mentorship and guidance to junior engineers, sharing knowledge and fostering their professional development Stay up-to-date with the latest Extreme network technologies, industry trends, and best practices Additional Specific Duties and Responsibilities Performs On-call rotation with team members Required Qualifications Bachelors degree in computer science, Information Technology, or a related field Minimum of 10 years of experience in supporting Extreme network infrastructure, preferably within a Managed Service Provider environment Expert-level knowledge of Extreme switches, routers, and wireless technologies Must possess Extreme Networks Certified Specialist Certification Heavy experience with Extreme routers and switches (ERS/EXOS/VSP) Strong experience with SPB (Fabric) Strong Experience with Extreme XIQ-SE, ExtremeCloudIQ, and Extreme Control. Strong knowledge of Layer 2, Layer 3 routing protocols VRRP, VXLAN, BGP, OSPF etc. Strong knowledge of security protocols and best practices RF Experience in Wireless 802.11 a/b/g/n Data Center routing and switching experience preferred Extensive experience with network security technologies, including firewalls, VPNs, and IDS/IPS Proficiency in network virtualization technologies such as VLANs, VXLANs, and MPLS Excellent troubleshooting and problem-solving skills, with a focus on root cause analysis and resolution Strong communication and interpersonal skills, with the ability to collaborate effectively with clients, team members, and stakeholders Current ECS certification is required Role & responsibilities Preferred candidate profile Perks and benefits
• Leads end-to-end project planning and execution from intake through deployment, ensuring alignment to delivery objectives and governance standards Supports project intake and pre-planning efforts, including scope framing, estimating, resource alignment, and milestone planning Partners with Portfolio Managers, Tech Delivery Teams, and Business Stakeholders to translate business needs into realistic timelines, factoring in resource constraints, technical feasibility, and interdependencies Defines and maintains timelines and RAID logs, ensuring visibility and accountability across project phases Contributes to portfolio-level planning processes, providing insight into project sequencing, team capacity, and long-range planning considerations • • • • Manages dependencies, milestones, and cross-team coordination in support of portfolio outcomes Coordinates internal teams and external partners to ensure effective planning, execution, and alignment across all phases of the project lifecycle • • • Facilitates regular check-ins, status reporting, and project health reviews with stakeholders and leadership Tracks performance against defined metrics and timelines, escalating risks and blockers proactively Adapts and applies different delivery methodologies (Agile, Hybrid, Waterfall) based on project type and team readiness • Drives continuous improvement through retrospectives, lessons learned, and feedback loops Required Qualifications • Bachelors degree in business, project management, information systems, computer science, or related field • 4-8 years of experience in project management, including cross-functional coordination and stakeholder engagement • • • Some overlap with U.S. business hours is expected to support real-time collaboration and project cadence Must possess excellent oral and written communication skills in English Proven track record of leading technology projects, such as system implementations, platform migrations, or SaaS integrations • • • • Demonstrated ability to lead structured planning efforts, develop project documentation, and manage timelines, scope, and resources Familiarity with multiple delivery approaches (Agile, Waterfall, Hybrid) and the ability to adapt based on project context Strong written and verbal communication skills, with experience engaging technical and business stakeholders, including leadership High sense of ownership and accountability; able to work independently while navigating ambiguity and driving clarity • • • Proficiency with project management tools such as Microsoft Project, Azure DevOps, Jira, or Smartsheet Comfortable working in a distributed, cross-cultural team environment with stakeholders across time zones Demonstrated ability to proactively communicate progress, surface risks early, and take initiative without waiting for direction Desired/Preferred Qualifications PMP, PMI-ACP, Certified Scrum Master (CSM), or SAFe certification • • • • • • Experience supporting IT portfolio planning or participating in long-range delivery roadmaps Exposure to ERP, CRM, or enterprise SaaS ecosystems (e.g., NetSuite, Salesforce, Workday) Business analysis skills, including requirements gathering, process mapping, and basic data interpretation Experience contributing to or refining PMO standards, playbooks, or intake processes Familiarity with collaborative work management tools (e.g., ADO, Jira, Smartsheet, Confluence, Microsoft Project) • Prior experience supporting U.S.-based project teams or clients is a plus Supervisory Responsibility None Travel Less than 10% Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne. EEO Statement ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please viewthe Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Summary The Talent Acquisition Coordinator assists with Candidate Interview schedules for the company's open positions, managing post offer activities along with supporting the Talent Acquisition team and other HR team members. This position assists at various stages of the recruitment/onboarding process from conducting, coordinating interview process, BGV checks, Document verification, and ensuring a positive candidate and new hire onboarding experience. Essential Functions Coordinate and execute seamless and efficient virtual and on-site interview schedules, from beginning to end, while creating a positive experience for candidates, recruiters and hiring teams Effectively communicate with candidates gathering availability and informing them of their interview itinerary, logistics, etc. Heavy calendar management including scheduling virtual offsite and onsite interviews. Partner with recruiters and hiring teams to ensure a premium candidate experience. Coordinate interview shadowing for new interviewers. Coordinate with hiring managers, HR in initiating Onboarding formalities. Responsible for document collection, verification and BGV checks. Ensuring candidate to complete onboarding forms and submission of documents prior to joining. Required Qualifications Bachelors Degree, Communication, or a closely related field, or equivalent experience Experience in recruitment coordinator activities in the Technology industry. Experience working with applicant tracking systems. Exhibit the highest degree of professionalism and integrity. Possess the accountability and personal responsibility to own and drive results. Demonstrated experience developing relationships and working with hiring managers and business leaders. Ability to work independently and part of a team environment. Ability to effectively manage multiple projects with strong organizational skills, attention to detail and logical problem solving skills. Excellent written and verbal communication skills as well as interpersonal skills, including proficiency in the English language. Proficiency in the English language (verbal/written) Proficiency in Microsoft Office programs, including Outlook, Word, Excel and PowerPoint
The Business Analyst s role is to analyze, specify and validate the business needs of the organizations. In this role, the BA will plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Analyst is also responsible for supporting the development process, and ensuring that project deliverables are met according to specifications. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. Qualifications Required Qualifications College diploma or university degree in software engineering, computer science, or business administratio n or equivalent work experience 5 or more years in business analyst experience (Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development) Ability to create systematic and consistent requirements specifications in both technical and user-friendly language 2 years direct experience in the creation of test scripts and the execution of testing such as Smoke, String, Unit, Load, System, QA, UAT, PIV, Regression or others Strong knowledge of testing b est practices and methodologies Experience with testin g web and desktop applications Proven data analysis, data verification , and problem-solving abilities Excellent PC skills and technical fluency Familiarity with software and database develo pment and network architecture Experience with formal p roject management methodologies Exemplary attention to detail Desired /Preferred Qualificatio Experience with core software applications, including MS CRM, Sharepoint, MS GP, SQL Server 2005 and above Experience in overseeing the design, development, testing and implementation of software solutions, systems, or products Experience importing data for use in report software, spread sheets, graphs, and flow charts Experience creating project charters, process diagrams, functional specifications, report layouts, training materials, use cases, and system text scripts Excellent writte n and oral communication skills Excellent listening, present ation, and interpersonal skills Ability to communicate ideas in both techn ical and user-friendly language Able to prioritize and execute tasks in a high-pressure environment Ability to be self-mo tivating and work independently Experience working in a team-orie nted, collaborative environment Responsibilities Meet s with executive leadership, decision makers, business owners, technical owners, and end users to define business, financial, and operations requirements and systems goals, and iden tify and resolve systems issues Collaborate s with project managers and project sponsors to det ermine project scope and vision Identifies project stakeholders and establish roles and responsibilities (process owners, change champions, etc.) Conduct s interviews and product analysis to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use case s, scenarios, and other methods Develop s and utilize s standard templates to accurately and concisely w rite requirement specifications Translate s conceptual user requirements into functional requirements in a clear manner that is comprehens ible to developers/project team D evelop s prototypes of interfaces a nd attributes based on findings Analyze s and verifies requirements for completeness, consistency, comprehensibility, feasibili ty, and conformity to standards Identifies and establish es scope and parameters of requirements analysis in order to define impact, outcome crite ria, and measure-taking actions Work s with stakeholders and project team to pr ioritize collected requirements C reate s process models, specifications, diagrams, and charts to provide direction to dev elopers and/or the project team Develop s and conduct s peer reviews to ensure that requirement specifica tions are correctly interpreted Manage s and track the status of requirements throughout the project lifecycle; en force and redefine as necessary Communicate s changes, enhancements, and modifications verbally or through written documentation project managers, sponsors, and other stakeholders so that issues and solutions are understood Research es , review s , and analyze s the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or fur ther leveraging these processes Assist s in conducting research on software and hardware products to justify recommendations an d to support purchasing efforts Establish es practices and procedures that work towards the continuous improvem ent of the requirements process Provide s guidance and/or inst ruction to junior staff members Additional Information C1 BENEFITS * 401(k) Plan (35% employer match per dollar up to 10% employee contribution) * Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) * HSA with + Employer Contribution * In-vitro Fertility (treatment coverage) * Dental * Vision (2 plans: 12-month and 24-month frames allowance) * FSA Plans (Healthcare, Dependent care and Limited Purpose) * Pre-tax Commuter Plans * Employer-paid Life Insurance * Employer-paid Short + Term Disability * Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) * Paid Parental Leave (4 weeks at 100%) * Employee Assistance Plan * Voluntary Life Insurance * Legal/ID Theft Plans * TeleHealth Options * Wellness via Omada Health (healthy living solution) * Travel Assistance * Business Travel Accident Coverage * Employer-paid Pet Telehealth * Accident Insurance * Critical Illness Insurance * Hospital Indemnity Insurance * Volunteer Time Off
The Senior Application Developer (Senior Full Stack Java Developer) role reports into the Director of Engineering. The Senior Full Stack Java Developer drives innovative Server side designs for ConvergeOne (C1) software products. This is sometimes referred-to as backend development. The Senior Full Stack Java Developer identifies and prioritizes business requirements, builds the technical design, and leads a team of C1 developers and contractors in the coding and Continuous Integration/Continuous Delivery (CI/CD) of product software. The Senior Full Stack Java Developer will undertake coding of complex services and will lead development sprints and daily standup meetings. Qualifications Required Qualifications Minimum BSEE/CS or equivalent mix of education and experience 8+ Years Experience in Java and In-Depth Knowledge with Telephony, REST/Web Services and Full stack Application Development using Java, J2EE technologies. 4 + Years Experience and In-Depth Knowledge of Lean/Agile Development Methodologies, and Product Lifecycle Management Extensive knowledge in all the phases of Software Development Life Cycle (Design, Development, Testing, Deployment and Support) using development methodologies and Agile (Scrum, Kanban, TDD - Test driven development, CI-Continues Integration) automation test and has exposure in the implementation of Internet/Intranet, Client/Server and MVC architecture applications using Java / J2EE Technologies. Extensive work experience in a Team/Development with complete ownership of end to end deliverables including requirement gathering, analysis, design, development, testing, launch and post-production support. Expert in Core Java with Strong understanding of Collections, Multithreading, Event Handling, Exception Handling and Generics. Proficiency in developing secure web applications and server-side development using Hibernate ORM, Struts, EJB, Micro services, Servlets, Java Beans, SOAP and Restful web services and various J2EE Design Patterns. Expertise in developing and designing GUI screens using HTML, Node JS, Angular JS, HTML5 & CSS3, JSP, AJAX, jQuery and JavaScript. Expertise in Microservice business components using Java /J2EE and Implementation of REST web services based on RESTful APIs. Development experience with JSON data processing to interact with NoSQL databases like ElasticSearch, MongoDB or Cassandra. Experience in Database Design, Creation and management of Schemas, Indices in NoSQL DBs Strong database skills in NoSQL DBs like ElasticSearch, MongoDB. Experienced in using Scala, Java tools like IntelliJ, Eclipse. Experience in performing Unit testing, Integration Testing and generation of test cases using JUnit. Expertise in using source code control systems such as GitHub, SVN, CVS, BitBucket, JIRA, and Jenkins. Strong team player and effective individual with an ability to adapt to new technologies quickly. Strong work ethic with desire to succeed and make significant contributions to the organization. Ability to lead a diverse group of developers and contractors using current/next generation methodologies, programming languages, architectures, etc. Hands-on knowledge of: current generation programming languages such as Node.js, Python; services such as GitHub; and Docker Hands-on experience with RESTful APIs and other APIs for integrating C1 products with multiple vendors platforms Ability to design, develop, test, and troubleshoot the solution for proofs of concepts on latest technologies. Desired/Preferred Qualifications Deep technical understanding of Application Programming Interfaces for: the major and evolving CCI vendors including Avaya, Cisco, Genesys, Twilio and Amazon; enterprise application software such as Salesforce.com, Oracle Service Cloud, Microsoft Dynamics, etc.; and the emerging Virtual Assistant/bot solutions. Experience with building vertical-specific (e.g., insurance, banking, and healthcare) UX/UIs Technical understanding of building platforms based on a microservices architecture and deployment methods such as Kubernetes Experience with Big Data analytics platform
As a Senior Applications Developer / Voice Solutions Engineer, this position work s with customers deploying Cisco UCCE/ PCCE/ CVP/UCCX solutions. This position will be the technical lead throughout the life-cycle of contact center projects, acting as primary design engineer working with developers, project managers and clients to meet specific needs throughout the process. The Senior Applications Developer / Voice Solutions Engineer will work as part of a team of professionals that play a key role in implementing top tier solutions and delivering high quality results. Qualifications Requires a BA or BS Degree, preferably a technical degree Eight or more years of experience in Contact Center Application Development or applicable industry experience Excellent written and verbal communication skills Exceptional client relationship skills Ability to work in a delivery environment that involves structured processes and flexible timelines Strong experience with a major programming language like Java or C# Experience with SQL query and stored procedure development Experience with Web Service development Experience with a disciplined development methodology and release management process Must be a team player, willing to learn new technologies and be flexible to work outside of regular business hours Desired/Preferred Qualifications Cisco Certifications are preferred Experience with Cisco UCCE/PCCE/CVP and UCCX Experience with UCCE options such as Cisco's Outbound Option Experience performing Cisco UCCE Script Design and Deployment Experience with a diagramming tool like Visio, Matlab, LabView, etc. Familiarity with Eclipse IDE Familiarity with Web Development Familiarity and exposure to Report Customization with CUIC, Exony, Aceyus Familiarity and exposure to any Cisco 3rd party products (i.e., Calabrio, eGain, Nice, Nuance, etc. ) Responsibilities Gathers requirements and designs complete contact center solutions for various Cisco contact center products, including: Customer Voice Portal (CVP), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Express (UCCX) Provides direction to a technical team to ensure consistency and interoperability between solution components Discuses, designs, and develop contact center call flows and complex self-service IVR applications Designs Voice User Interface (VUI) logic for ASR applications Provides high quality written documentation for all application requirements, designs, validation and as-built Performs reporting assessments and conduct training and/or mentoring sessions Updates and enhances documentation templates Describes, in detail, all components of a Cisco contact center environment and promptly handle the majority of technical questions from customers without needing to perform research Explores new features and gains experience with latest versions of Cisco applications and provide internal feedback, documentation and training
The Advanced Diagnostics Engineer (ADE) has the responsibility to serve as an escalation point to assist the ConvergeOne Customer Success Center (CSC) engineers with managing, troubleshooting and supporting issues for ConvergeOne s maintenance and managed services customer base. The ADE position will be expected to develop and provide mentoring and training for the CSC engineering group. This position will require attainment of expert level certifications related to their area of expertise (including but not limited to AVAYA ACE (equivalent), Cisco CCNA, and VMWare DCV). Qualifications Required Qualifications Bachelor s degree in Computer Information Systems, Accounting, or Business; candidates may have a high school diploma with 5 years of experience in supporting the AVAYA product lines in a telecommunication environment or telecommunication organization 7+ years experience with advanced troubleshooting on one or more Enterprise level AVAYA communications products Experience in VOIP technologies, (to include, but not limited to, SIP, H.323, virtualization and AVAYA products) and be able to systematically troubleshoot issues in a complex, enterprise level VOIP environment Strong analytical, interpersonal and relationship building skills Strong work ethic and personal drive to excel Exceptional organizational skills and attention to detail Knowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworks Ability to analyze complex information system data Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Must possess excellent oral and written communication skills in English Proficient in MS Office applications (Word, Excel, and PowerPoint) Desired/Preferred Qualifications VMWare DCV Comptia Linux+ AVAYA ACE (or equivalent) CCNA Voice Responsibilities Essential Functions Manages assigned trouble incidents to resolution Possesses expert skills in VOIP related technologies, (to include, but not limited to, SIP, H.323, virtualization and AVAYA products) to be able to systematically troubleshoot issues in a complex, enterprise level environment Provides mentoring assistance to engineers with troubleshooting issues and development of root cause analyses related to customer issues within areas of expertise Assists and trains on installation of upgrades and patches, and recovery from backups, if required, within areas of expertise Assists engineers on configuration and review of packet capture, (such as Wireshark), to analyze network level voice issues Advises on escalations to manufacturers and resolution of those escalations to closure Develops knowledgebase articles and information to assist in best practices within areas of expertise Develops and performs HowTo training sessions for other engineers Provides solutions to a diverse range of complex problems Builds and maintains the corporate customer service relationship Provides leadership to client and the MSSC, and consistently exceed client expectations Manages positive customer satisfaction levels
C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if its digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And were 100% passionate with designing, implementing, managing and supporting our customers every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview The Business Analyst s role is to analyze, specify and validate the business needs of the organizations. In this role, the BA will plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Analyst is also responsible for supporting the development process, and ensuring that project deliverables are met according to specifications. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. Qualifications Required Qualifications College diploma or university degree in software engineering, computer science, or business administratio n or equivalent work experience 5 or more years in business analyst experience (Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development) Ability to create systematic and consistent requirements specifications in both technical and user-friendly language 2 years direct experience in the creation of test scripts and the execution of testing such as Smoke, String, Unit, Load, System, QA, UAT, PIV, Regression or others Strong knowledge of testing b est practices and methodologies Experience with testin g web and desktop applications Proven data analysis, data verification , and problem-solving abilities Excellent PC skills and technical fluency Familiarity with software and database develo pment and network architecture Experience with formal p roject management methodologies Exemplary attention to detail Desired /Preferred Qualificatio Experience with core software applications, including MS CRM, Sharepoint, MS GP, SQL Server 2005 and above Experience in overseeing the design, development, testing and implementation of software solutions, systems, or products Experience importing data for use in report software, spread sheets, graphs, and flow charts Experience creating project charters, process diagrams, functional specifications, report layouts, training materials, use cases, and system text scripts Excellent writte n and oral communication skills Excellent listening, present ation, and interpersonal skills Ability to communicate ideas in both techn ical and user-friendly language Able to prioritize and execute tasks in a high-pressure environment Ability to be self-mo tivating and work independently Experience working in a team-orie nted, collaborative environment Responsibilities Meet s with executive leadership, decision makers, business owners, technical owners, and end users to define business, financial, and operations requirements and systems goals, and iden tify and resolve systems issues Collaborate s with project managers and project sponsors to det ermine project scope and vision Identifies project stakeholders and establish roles and responsibilities (process owners, change champions, etc.) Conduct s interviews and product analysis to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use case s, scenarios, and other methods Develop s and utilize s standard templates to accurately and concisely w rite requirement specifications Translate s conceptual user requirements into functional requirements in a clear manner that is comprehens ible to developers/project team D evelop s prototypes of interfaces a nd attributes based on findings Analyze s and verifies requirements for completeness, consistency, comprehensibility, feasibili ty, and conformity to standards Identifies and establish es scope and parameters of requirements analysis in order to define impact, outcome crite ria, and measure-taking actions Work s with stakeholders and project team to pr ioritize collected requirements C reate s process models, specifications, diagrams, and charts to provide direction to dev elopers and/or the project team Develop s and conduct s peer reviews to ensure that requirement specifica tions are correctly interpreted Manage s and track the status of requirements throughout the project lifecycle; en force and redefine as necessary Communicate s changes, enhancements, and modifications verbally or through written documentation project managers, sponsors, and other stakeholders so that issues and solutions are understood Research es , review s , and analyze s the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or fur ther leveraging these processes Assist s in conducting research on software and hardware products to justify recommendations an d to support purchasing efforts Establish es practices and procedures that work towards the continuous improvem ent of the requirements process Provide s guidance and/or inst ruction to junior staff members
C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if its digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And were 100% passionate with designing, implementing, managing and supporting our customers every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview Summary The Revenue Assurance (RA) Senior Analyst will serve as primary business partner managing PS/Product or MS/Resale business segments to accelerate revenue and create better efficiency for C1. The RA Senior Analyst will be responsible for improving forecast accuracy, identifying problem areas, variance analysis and benchmarking, as well as monthly revenue forecasts. Candidate must possess exceptional Excel skills and be comfortable collaborating across multiple departments. RA Senior Analyst must be able to provide timely, accurate KPI reporting and insights/recommendations to drive revenue acceleration of booked backlog. Position will lead special projects and ad-hoc analysis with frequent interaction with Business Unit leads and senior management. Role will coordinate extensively with Accounting, Sales and Operations on planning, budgeting, and forecasting. RA Senior Analyst must be flexible and able to prioritize projects in a fast-paced environment. Qualifications Required Qualifications MBA degree in Finance / Accounting or related field 10+ years finance experience including budgeting, forecasting, and reporting. Superb Excel skills including developing forecast models. Ability to manage large data sets and analysis gaps and trends for improvement in performance. Strong written and verbal communication skills. Ability to work independently and collaborate with others. Desired/Preferred Qualifications Master s degree in finance or business administration. Previous experience with NetSuite is a strong preference. Responsibilities Essential Functions Track Financial Goals, monthly forecasts, and variances for business segments. Prepares monthly results on performance, acceleration efforts and problem areas. Monitors performance and provides actionable variance analysis to management. Assist with process improvement in problem areas based on priority of impact to the business.
Shift: 6pm IST to 3am IST Work Model: Hybrid The Maintenance and Monitoring Tool Engineer has the responsibility to maintain, implement and troubleshoot ConvergeOne Monitoring tools. These may include but are not limited to ScienceLogic EM7, PRTG, SAL (customer GW and C1 concentrators) and Convergeone Vision (powered by Nectar) and various other support systems and databases. The Maintenance and Monitoring Tool Engineer will also be required to perform demonstrations of the tools to prospective customers and conduct customer security reviews in support of the sale of maintenance and managed services. Responsibilities: Assists or performs installation, configuration and troubleshooting the different tools Validates customer connectivity is properly configured and working as excepted Performs investigations and Root Case Analysis on major issues, as requested / directed Documents all process and procedures related to the tools environment Participates in Continuous Improvement initiatives to ensure process documentation remains relevant Performs demonstrations of the tools to current and prospective customers in conjunction with sales of maintenance and managed services Assists in internal escalations for issues with the tools and external escalations to the tool manufacturer (if needed) Diagnoses and evaluates complex issues Maintains Management of Service Request and Incident tickets using the ConvergeOne ticking system Completes customer audit to ensure all devices are properly configured for monitoring Provides solutions to a diverse range of complex problems Takes charge and responsibility to provide leadership to client and the CSC, and consistently exceeds client expectations Provides accurate and timely updates on project work to the client and CSC leadership and staff as required/directed Manages positive customer satisfaction levels Performs all job functions in a positive, highly professional demeanor Performs periodic performance reporting to support capacity planning Liaises with tool manufacturers for ongoing hardware/software needs as product lifecycles occur Conducts training of CSC support staff and management as requested / required Manages and assists team members projects and troubles associated with installation, configuration and troubleshooting the physical and virtual server instances Performs engineering of Service Agreement (SA)-related solutions for various project and operational needs Installs new/rebuilds existing servers and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements Develops and maintains installation and configuration procedures Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups Required Qualifications 3+ years of experience in customer relationship management Experience working in large corporate environments (minimum of 5,000 user environments) 5+ years background in telecommunications or data network maintenance and/or monitoring 3+ years Windows or Linux server environment administration and/or use Expert in configuration and modification of SNMP based alerting Working knowledge of Networking protocols and firewall configuration Working knowledge in SAT commands Exceptional, definable leadership experience with proven results Highly knowledgeable of technology industry trends and strategies Ability to communicate (orally and written) clearly and effectively in English Superior negotiation, coordination, and conflict resolution skills Strong analytical, interpersonal, and relationship building skills Strong sense of urgency and commitment to get the job done Strong work ethic and personal drive to excel Exceptional organizational skills and attention to detail Knowledge of computer-based information systems Ability to analyze complex information system data Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task. Desired/Preferred Qualifications Avaya Certified, ACS, or ACE Expert in Avaya products and MIB’s Tools Manufacturer Certified (ScienceLogic, PRTG, etc) Data Manufacturer Certified (Cisco, Juniper, Extreme, etc) , CCNA equivalent or above More than casual exposure to a best practice framework: 3+ years practical experience and holder of valued certification such as Six Sigma Green Belt, or ITIL Foundations
Shift: 6pm IST to 3am IST Summary This position requires an organized, detail-oriented individual to work on a variety of contract and compliance matters, including reviewing contracts, updating applicable systems, compiling data, and collaborating with members of other departments to address contract and corporate compliance related matters. Although this role will initially focus on compliance reviews related to Public Sector customer accounts, the individual may also work on a variety of other legal and non-legal matters, as requested by the Legal team from time to time. Knowledge of the C1 processes, systems, and procedures will be critical to success in this position. Essential Functions Reviews agreements with customers to identify compliance requirements, including Public Sector contract vehicles, master agreements, Requests for Proposals (RFPs), Statements of Work (SOWs) and other related documents Performs administrative and clerical tasks, including, but not limited to, updating applicable company systems and/or logs to ensure such compliance requirements are accurately reflected and communicated across the organization Collaborates with internal legal and business personnel to obtain any additional information and/or supporting documentation required in connection with such document review and compliance activities Compiles and presents key findings by leveraging data analysis skills in Excel or Smartsheet and produce professional presentations in PowerPoint Provides support to other Legal department members on work assignments as needed Handles a wide variety of confidential and time sensitive matters and must be able to keep matters confidential Prepares various email communications and other correspondence related to such administrative duties Maintains a knowledge of current C1 policies, procedures, and organizational structure applicable to such compliance activities Prioritizes tasks to meet expectations\ Required Qualifications 4 years degree 3 or more years experience evaluating and reviewing contracts with one or more companies based in the United States of America Excellent verbal and written communication skills, including fluency in the English language (verbal/written) Strong attention to detail and organizational skills Proficiency in the Microsoft Office suite, including Word, Excel, and Outlook, as well as telecommunications systems such as Microsoft Teams, and similar software and/or systems Self-starter with the ability to work independently, but also able to collaborate in a professional and productive manner with a diverse and geographically dispersed group of colleagues, customers, and other third parties
The Application Tools Development Engineer is an integral part of our Managed Services Support Center (MSSC) team in advancing and enhancing our current applications. This role is responsible for developing solutions to provide fault, automation, reporting, dashboards, performance and configuration management for a large scale telephony environment, leveraging a combination of internal development, vendor software, and open source tools. Roles and responsibilities Advances and enhances tools features and functions of our current tools and solutions Addresses challenges of systems integration, compatibility, and multiple platform integration Performs demonstrations of the tools to current and prospective customers in conjunction with sales of maintenance and managed services Participates in Continuous Improvement initiatives to ensure process documentation remains relevant Identifies and recommends new tools that will automate/streamline existing tools and processes Codes and tests new tools in accordance with industry standards Launches new tools and provide ongoing monitoring and support Communicates and coordinates with Development, QA, and user-base Establishes and documents requirements with internal customers then developing and validating the solution Develops installation and configuration procedures for new tools Analyzes, scopes, and documents new tool requirements Custom Web Dashboard development HTML 5 web design Requirements Bachelors of Science in Computer Science, System Administration or equivalent 5+ years in software development/scripting 2+ years background in telecommunications or data network maintenance and/or monitoring Experience with software testing in multiple environments including test planning, control, execution, and quality assessment Application development experience in large scale environments(minimum of 5,000 user environments) Expert level in Linux and network skills Programming experience (OO languages like Java or Python and Structured programming such as C ) and principles of various programming languages Strong understanding of SNMP monitoring technologies Working knowledge of Networking protocols and firewall configuration Exceptional, definable leadership experience with proven results Ability to communicate (orally and written) clearly and effectively in English Strong analytical , interpersonal, and relationship building skills Strong sense of urgency and commitment to get the job done personal drive to excel Demonstrated problem-solving and troubleshooting skills Exceptional organizational skills and attention to detail Ability to analyze, use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Desired/Preferred Qualifications NOSQL querying and scripting experience Expertise with opensource monitoring and analytics tools (like ELK stacks, Nagios, OpenNMS) Experience with big data systems, such as Cassandra, Hadoop, MongoDB, etc. Experience with search systems (e.g., Lucene, Elasticsearch) 3 or more years of experience with logging analysis tools and syslog (Syslog-NG/Rsyslog or Splunk)
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