Overview The Collaboration Engineer is a highly technical individual that will be responsible for implementing server-based products used in telephony and collaboration technologies. They have a strong understand ing of Windows and Linux server configuration and integration with UC Systems. The engineer will also be proficient in server-based applications such as Microsoft Exchange, SQL Server, and Skype. A strong understanding of TCP protocols used by these applications is required. The Collaboration Engineer is an experienced, highly motivated individual focused on remote deployment and support of complex field-based services. They are the primary technical resource on deployments requiring a strong knowledge of the implementing and deployment processes of systems they are tasked with deploying. The engineer is responsible for executing and providing technical guidance to the Project Managers to ensure timely delivery, project completion, minimizing customer downtime, and ensuring customer satisfaction. Qualifications Required Qualifications Five or more years of software design experience or education equivalent VoIP software design and implementation experience Expert understanding of Avaya Aura products, Mic rosoft technologies, and Linux Knowledge of Avaya Aura products and VM systems Solid understanding of network design including T-1, ISDN and messaging Solid understanding of data products and data infrastructure design Strong problem solving and organizational skills are essential Excellent verbal and communications skills are essential Desired /Preferred Qualifications 2-Year College degree in data networking or equivalent industry experience ACIS, ACSS, and other manufacturer s certifications Proficient with Microsoft Word, Excel, Outlook, Visio, and PowerPoint Responsibilities Plans and communicate s the gathering o f information from the customer Delivers , implement s , and support s a variety of UC technologies including but not limited to Avaya Aura Applications, Voice Mail Systems, Conferencing Systems, SIP integrati ons, and other U/C Applications Delivers, implements, and supports all associated Microsoft dependencies required to support UC solutions including Windows Server, Hyper-V and VMWare , Active Directory, Certificate Authority, DNS, SQL, Skype, and Exchange Coordinates t he delivery and implementation of Linux Servers Deliver s configuration and implement ation of core UC technologies including SIP gateways, Reverse Proxies, Session Border Controllers, and Hardware Load Balancers. Provides d epth understa nding of SIP based technologies Deliver s customer education including Administrator, Trainer, and Helpdesk knowledge transfer s Provides technical leadership in the area of UC implementation to other SPS team members Maintain s a proactive commitment to industry education and certifications through official training courses, internal labs and workshops including 3 rd party adjuncts as required Serve s as an escalation point and assist in troubleshoot ing and resolv ing t echnical issues for our maintenance customers

The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on solving business challenges for the ConvergeOne s customers with Outcome Based solutions that includes strategic products and services. The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs. The Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale. Additionally, this position is able to explain, position and justify costs related to ConvergeOne s solutions. Qualifications Required Qualifications (Specific to domain expertise) 5-8 years in Collaboration and Customer Experience Broad and general knowledge of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions Subject matter expertise related to SIP and Cloud based Services and architectures Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc. Required Qualifications Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint Excellent presentation skills Exceptional customer facing skills Excellent verbal and written communication skills Excellent relationship and collaboration skills Certifications or equivalent experience in area of focus Ability to work independently with minimal direction resulting in an accurate solution architecture for the client Able to manage multiple simultaneous work assignments Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology Accustomed to working in virtual office environment Responsibilities Essential Functions Serves as the subject matter expert in key areas with a broader background in technical solutions Select 1-2 areas a major and then others a minor: 5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance) Cisco Genesys Avaya Microsoft Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives Provides solution consulting, technical design and sales support for account opportunities Provides live demonstrations for customers and sales teams Develops and maintains technical competency and related certifications for all core products and solutions areas Provides Customer facing presentations to customers, users groups, and conferences as required Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge Provides timely and accurate deliverables to customers including statements of work and product designs Provides ownership of Technical Solution Deliverables. These could include: Participating in Discovery and Documentation of Business Requirements Coordinating with other technical resources for Bill of Materials, 3 rd Party Quotes and SOW, Services, Infrastructure Requirements Owning Statement of Work Language Gathering from other resources and Assembly of SOW Participating in Solution/Delivery Assurance and Services Handoff Meetings Prepares technical designs using manufacturer design tools for product area of focus Ensures productive relationships with manufacturer technical peers

Shift: Night SHift The Collaboration Engineer is a highly technical individual that will be responsible for implementing server-based products used in telephony and collaboration technologies. They have a strong understanding of Windows and Linux server configuration and integration with UC Systems. The engineer will also be proficient in server-based applications such as Microsoft Exchange, SQL Server, and Skype. A strong understanding of TCP protocols used by these applications is required. The Collaboration Engineer is an experienced, highly motivated individual focused on remote deployment and support of complex field-based services. They are the primary technical resource on deployments requiring a strong knowledge of the implementing and deployment processes of systems they are tasked with deploying. The engineer is responsible for executing and providing technical guidance to the Project Managers to ensure timely delivery, project completion, minimizing customer downtime, and ensuring customer satisfaction.ResponsibilitiesPlans and communicates the gathering of information from the customerDelivers, implements, and supports a variety of UC technologies including but not limited to Avaya Aura Applications, Voice Mail Systems, Conferencing Systems, SIP integrations, and other U/C ApplicationsDelivers, implements, and supports all associated Microsoft dependencies required to support UC solutions including Windows Server, Hyper-V and VMWare, Active Directory, Certificate Authority, DNS, SQL, Skype, and ExchangeCoordinates the delivery and implementation of Linux ServersDelivers configuration and implementation of core UC technologies including SIP gateways, Reverse Proxies, Session Border Controllers, and Hardware Load Balancers. Provides depth understanding of SIP based technologiesDelivers customer education including Administrator, Trainer, and Helpdesk knowledge transfersProvides technical leadership in the area of UC implementation to other SPS team membersMaintains a proactive commitment to industry education and certifications through official training courses, internal labs and workshops including 3rd party adjuncts as requiredServes as an escalation point and assist in troubleshooting and resolving technical issues for our maintenance customersRequired QualificationsFive or more years of software design experience or education equivalent VoIP software design and implementation experience Expert understanding of Avaya Aura products, Microsoft technologies, and LinuxKnowledge of Avaya Aura products and VM systems Solid understanding of network design including T-1, ISDN and messagingSolid understanding of data products and data infrastructure designStrong problem solving and organizational skills are essentialExcellent verbal and communications skills are essentialDesired/Preferred Qualifications2-Year College degree in data networking or equivalent industry experienceACIS, ACSS, and other manufacturers certifications Proficient with Microsoft Word, Excel, Outlook, Visio, and PowerPoint

The Collaboration Engineer is a highly technical individual that will be responsible for implementing server-based products used in telephony and collaboration technologies. They have a strong understanding of Windows and Linux server configuration and integration with UC Systems. The engineer will also be proficient in server-based applications such as Microsoft Exchange, SQL Server, and Skype. A strong understanding of TCP protocols used by these applications is required. The Collaboration Engineer is an experienced, highly motivated individual focused on remote deployment and support of complex field-based services. They are the primary technical resource on deployments requiring a strong knowledge of the implementing and deployment processes of systems they are tasked with deploying. The engineer is responsible for executing and providing technical guidance to the Project Managers to ensure timely delivery, project completion, minimizing customer downtime, and ensuring customer satisfaction.ResponsibilitiesPlans and communicates the gathering of information from the customerDelivers, implements, and supports a variety of UC technologies including but not limited to Avaya Aura Applications, Voice Mail Systems, Conferencing Systems, SIP integrations, and other U/C ApplicationsDelivers, implements, and supports all associated Microsoft dependencies required to support UC solutions including Windows Server, Hyper-V and VMWare, Active Directory, Certificate Authority, DNS, SQL, Skype, and ExchangeCoordinates the delivery and implementation of Linux ServersDelivers configuration and implementation of core UC technologies including SIP gateways, Reverse Proxies, Session Border Controllers, and Hardware Load Balancers. Provides depth understanding of SIP based technologiesDelivers customer education including Administrator, Trainer, and Helpdesk knowledge transfersProvides technical leadership in the area of UC implementation to other SPS team membersMaintains a proactive commitment to industry education and certifications through official training courses, internal labs and workshops including 3rd party adjuncts as requiredServes as an escalation point and assist in troubleshooting and resolving technical issues for our maintenance customersRequired QualificationsFive or more years of software design experience or education equivalent VoIP software design and implementation experience Expert understanding of Avaya Aura products, Microsoft technologies, and LinuxKnowledge of Avaya Aura products and VM systems Solid understanding of network design including T-1, ISDN and messagingSolid understanding of data products and data infrastructure designStrong problem solving and organizational skills are essentialExcellent verbal and communications skills are essentialDesired/Preferred Qualifications2-Year College degree in data networking or equivalent industry experienceACIS, ACSS, and other manufacturers certifications Proficient with Microsoft Word, Excel, Outlook, Visio, and PowerPoint

Shift: Night ShiftSummaryAvaya Aura Call Centre Elite (AACC) is the primary ConvergeOne Subject Matter Expert for the AACC product. This position is responsible for providing subject matter expertise during the presales and delivery processes across all ConvergeOne Regions. In addition, this person is responsible for the ConvergeOne Avaya Aura Call Centre Elite Demo Lab located in Eagan offices (this system is on a CS1000e). As part of overseeing the AACC Demo Lab, beta tests AACC new releases from Avaya including all software updates and patches that are required for pre-test before delivery to our customer base. This position assists all ConvergeOne National Account Managers, sales management, Chief Technology Officers, and MSSC support staff as required to qualify customer requirements and support ConvergeOne AACC customers. Essential FunctionsProvides Pre-Sales support for all Avaya Aura Call Centre Elite demos including customizing the demo for specific customer needs Provides Pre-Sales support on a customers site as required by the sales teamsProvides quoting support for internal and external business partners for statements of work for sales team deliveryServes as technical product escalation point for AACC with AvayaProvide support to a Solution Architect for Avaya Aura Call Centre Elite for complex ConvergeOne Systems sales and deliveryAdditional Specific Duties and ResponsibilitiesProvides required scoping documentation for Avaya Aura Call Centre Elite deployments (required server specifications, operating systems specifications, etc.). Provides Customer facing presentations to customers, users groups as requiredDesign, Document and Handoff call flow documentation to potential, new, and existing customers for a baseline of the Avaya Aura Call Centre Elite deployment. Key functions include the following, but not just limited to it.Multichannel routing Conditional call routingReal-time and historical reporting Integrated contact managementCentral web-based administrationWFM - With Connector experienceRecording - IntegrationProvides Solutions for the removal of end of sales product that affect the Avaya Aura Call Centre Elite such as CallPilot, and work with the sales team to position the proper solutions as replacementRequired Qualifications10 or more years contact center experienceSpecific Certifications required for AACC sales and deploymentIn-depth knowledge and hands-on experience with overall contact center systems and components related to contact center and customer experience management systems. This includes but is not limited to Call and voice processing, multimedia processing, social media, windows and Linux operating systems, supported browsers, desktop applications, networking, supported mobile devices, etc.Current on emerging technology and applications trends as they relate to the above systems and componentsAbility to communicate with all levels in customers and partners, and bridge the gap between business users and information technologyCertifications and/or equivalent experience with key strategic vendor contact center platformsDesired/Preferred QualificationsSpecific experience with Avaya Aura Call Centre Elite, Work Force Management as it relates to Avaya Aura Call Centre Elite and Avaya Engagement Development PlatformKnowledge/experience with cloud-based customer experience management technologiesKnowledge/experience with customer experience management analytics

Job Summary:The WFO Technical Support Engineer will serve as an L2 escalation point for troubleshooting and resolving Verint and Nice Engage issues for ConvergeOnes maintenance and managed services customers. This position requires 24/7 support in a rotating shift schedule and will involve advanced diagnostics, mentoring L1 engineers, and working closely with vendors for complex issue resolution.Essential Functions:Provide L2 technical support for Verint and Nice Engage platforms, handling escalated issues from L1 engineers. Manage assigned trouble tickets to resolution, ensuring timely response and closure within SLA. Troubleshoot and analyze issues related to WFO (Workforce Optimization), call recording, screen recording, and analytics. Assist with installation, upgrades, patches, and recovery processes for Verint/Nice Engage environments. Perform log analysis, packet capture (Wireshark), and database queries to diagnose and resolve technical issues. Escalate unresolved complex issues to Verint/Nice Engage support teams while maintaining ownership of the case until resolution. Document troubleshooting steps and solutions in a knowledge base for future reference. Conduct training sessions and provide mentoring for L1 engineers. Work closely with cross-functional teams, including networking, telephony, and security teams, to resolve integration issues. Maintain positive customer satisfaction by providing high-quality technical support and proactive issue resolution. Required Qualifications:Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent experience (5+ years) in a technical support role will be considered. Hands-on experience supporting Verint/Nice Engage WFO solutions. Strong understanding of call recording, screen recording, speech analytics, and workforce management solutions. Experience troubleshooting VoIP protocols (SIP, H.323), Windows Server environments, and SQL databases. Familiarity with packet analysis tools (Wireshark, tcpdump) for debugging network-related issues. Strong analytical and problem-solving skills with an ability to handle critical incidents under pressure. Ability to work 24/7 shifts, including weekends and holidays as required. Excellent communication skills in English (written and verbal). Experience working with ITIL-based ticketing systems (ServiceNow, Remedy, etc.). Preferred Qualifications:Certifications in Verint/Nice Engage platforms. Experience with virtualized environments (VMware, Hyper-V). Knowledge of Active Directory, Windows Server administration, and PowerShell scripting. CCNA or equivalent networking knowledge. Experience with cloud-based WFO solutions (AWS, Azure, or private cloud deployments)

C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if its digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And were 100% passionate with designing, implementing, managing and supporting our customers every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview Summary The Data Engineer s role is to work with the stake holders and project teams to ensure data needs/requirements are captured and fulfilled. This role would require a service-oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues and establishing and maintaining communications with stake holders to keep them updated. Qualifications Required Qualifications Experience with database design and architecture both SQL and NoSQL experience in the Cloud (AWS or Azure in particular) Experience with data warehousing leverage big data in a meaningful manner; Snowflake experience a plus Experience with data transformation and ingestion unifying large datasets into usable/accessible destinations (AWS Glue, Azure Data Factory) Knowledge of data processing/buffering proven experience dealing with high volumes of business critical data Knowledge of operational automation tooling data deployment automation tools Knowledge of high availability architecting focus on redundancy, fail-over, and resilience Good understanding of estimation techniques Bachelors in Business MIS, or Computer Science (or equivalent work experience) 4+ years experience in database administration of development 4+ years experience in technology or finance fields Certifications in SQL or other database technology Strong understanding of database structures, theories, principles, and practices Hands-on database tuning and troubleshooting experience Experience with data processing flowcharting techniques Good understanding of the organization s goals and objectives Knowledge of applicable data privacy practices and laws Good written and oral communication skills Strong technical documentation skills Good interpersonal skills Ability to conduct research into database issues, standards and products as required Ability to present ideas in user-friendly language Highly self-motivated and directed Keen attention to detail Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Strong customer service orientation Experience working in a team-oriented, collaborative environment Responsibilities Essential Functions Assembles and architects large, complex sets of data that meet business and technical requirements Identifies, designs and implements well-architected, data-centric solutions including: Re-designs infrastructure for greater scalability Optimizes data delivery Automates manual processes Develops and maintains strategies on data consolidation Builds data models and defines the structure, attributes and nomenclature of data elements Maintains a strong grasp of ETL process and development Manages, Architects and builds Data ODS , Warehouse , and standard systems Builds required infrastructure for optimal extraction, transformation and loading of data from various data sources Builds analytical tools to utilize the data pipeline, providing actionable insight into key business performance metrics Works with stakeholders including data, design, product and executive teams and assists them with maximizing the impact of their data Addresses requests and needs on data analysis and report management Collaborates with application development, product owners, and business stake holders to achieve business results Participates in development and creation of Data warehouses Conducts Performance Tuning and Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools Demonstrates a strong knowledge of how indexes, index management, integrity checks, configuration, patching Writes and troubleshoots SQL Code ( stored procs, functions, tables, views, triggers, indexes, constraints ) Evaluates new data sources for adherence to the organizations quality standards and ease of integration Maintains database performance by identifying and resolving production and application development problems; calculating optimum values for parameters; evaluating, integrating, and installing new releases; completing maintenance; answering user questions Provides database support by coding utilities, responding to user questions, and resolving problems Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Accomplishes information systems and organization mission by completing related results as needed Creates functions to provide custom functionality as per the requirements Develops best practices around database reporting and Business Intelligence tools Additional Specific Duties and Responsibilities Identifies, monitors, and communicates technical risk factors, issues, status, and results to IT management Participates in design walk-throughs and database script/code reviews