Business Analyst - Insurance

Role Summary

The ClaimCenter Scrum Master with functional skills will act as a servant leader and guide for Agile teams working on the Guidewire ClaimCenter platform. The role requires strong facilitation and leadership skills to manage Agile practices and ensure team success. Additionally, the role demands functional expertise in ClaimCenter to bridge the gap between business stakeholders and the development team.

Key Responsibilities:

Scrum Master Responsibilities:

1. Agile Facilitation

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   • Facilitate Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
   • Foster a collaborative environment to help teams achieve high performance.

2. Team Support

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   • Coach the team in Agile principles, helping them mature and improve their processes.
   • Identify and remove impediments to the team's progress.

3. Stakeholder Collaboration

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   • Act as a point of contact between the team and external stakeholders.
   • Protect the team from scope creep and ensure adherence to sprint goals.

4. Metrics and Reporting

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   • Track and communicate team performance metrics such as velocity, burn-down, and progress toward sprint goals.
   • Use data to drive continuous improvement initiatives.

Functional Responsibilities:

1. Requirements Gathering

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   • Collaborate with business analysts and stakeholders to understand and document functional requirements for ClaimCenter.
   • Translate business needs into actionable user stories with clear acceptance criteria.

2. Guidance and Expertise

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   • Provide functional knowledge of ClaimCenter, including claims processing workflows, data models, and rules.
   • Ensure user stories align with ClaimCenter capabilities and suggest enhancements where needed.

3. Quality Assurance

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   • Collaborate with QA teams to ensure comprehensive testing of functional requirements.
   • Validate that delivered solutions meet business expectations.

4. Collaboration

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   • Work closely with developers to ensure the implementation aligns with business requirements.
   • Provide input during backlog refinement and prioritize tasks based on business value.

Qualifications:

Required:

• Bachelors degree in Business, Computer Science, or a related field.
• 5+ years of experience as a Scrum Master in Agile teams.
• 2+ years of experience with Guidewire ClaimCenter or other Guidewire products.
• Strong functional knowledge of ClaimCenter workflows, data structures, and configurations.
• Proficiency in Agile tools (e.g., Jira, Rally, or Azure DevOps).

Preferred:

• Scrum Master certification (CSM, PSM, or equivalent).
• Familiarity with Guidewire PolicyCenter or BillingCenter.
• Knowledge of insurance industry processes, particularly claims management.
• Experience working with geographically distributed teams.

Soft Skills:

• Excellent communication, facilitation, and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to balance technical and functional aspects in discussions.
• Adept at managing competing priorities and fostering team engagement.