Business Analyst - Duckcreek Distribution Management System

Wits Innovation Lab is seeking a highly skilled Business Analyst with hands-on experience in DuckCreek's Distribution Management System (DMS). This role is ideal for professionals with a strong understanding of the insurance domain, who can work collaboratively with teams and stakeholders to deliver document-driven insurance solutions.

Key Responsibilities:

• Act as a liaison between business stakeholders and technical teams for DuckCreek DMS-related requirements
• Gather, analyze, and document business and functional requirements for insurance policy documents, forms, and correspondence
• Collaborate with developers, QA teams, and product owners to ensure DMS configuration aligns with business needs
• Facilitate requirement workshops, user story grooming sessions, and DMS document mapping exercises
• Assist with UAT planning and execution, including defect tracking and resolution
• Create documentation such as BRDs, FSDs, process flows, and user guides
• Work within Agile/Scrum delivery frameworks, attending daily stand-ups and sprint ceremonies
• Communicate effectively with onshore stakeholders across different time zones

Required Skills & Qualifications:

• 3+ years of hands-on experience with DuckCreek DMS
• Strong understanding of P&C insurance products and processes
• Proven experience working in offshore delivery models
• Excellent analytical, problem-solving, and communication skills
• Familiarity with Agile methodologies and tools like JIRA, Confluence, etc.
• Ability to interpret XML templates and understand document generation logic (nice to have)

Preferred Qualifications:

• Prior experience working with US-based insurance clients
• Basic understanding of other DuckCreek modules (e.g., Policy, Billing, Claims)
• Certification in Business Analysis or Agile frameworks (e.g., CBAP, CSM)