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Happiest Minds Technologies
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BUSINESS ANALYST CONSULTANT MANAGER ANALYST

BUSINESS ANALYST CONSULTANT MANAGER ANALYST

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Happiest Minds Technologies

4 - 7 years

7 - 12 Lacs

bengaluru

Posted:9 hours ago| Platform:

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Skills Required

management consulting servicenow itsm lean gap analysis agile management analysis itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

ServiceNow Business Analyst. Experience:. Total: 10–14 years. ServiceNow: 8–10 years. Key Responsibilities:. Gather and define business needs and global requirements to support and grow a multi-instance ServiceNow environment, with a strong focus on Agile processes.. Demonstrate proven expertise in ServiceNow Agile management and IT Service Management (ITSM) solutions delivery.. Own the support and enhancement process (Business-as-Usual) for the ServiceNow Center of Excellence (COE), collaborating closely with business stakeholders.. Manage and communicate ServiceNow release sprint schedules and provide reporting to stakeholders and COE groups.. Document user stories and scrum tasks with clear functional requirements and acceptance criteria for technical teams.. Map current ITSM processes, perform gap analysis, and recommend improvements using industry best practices and frameworks such as Lean and ITIL.. Show more Show less

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Bengaluru Karnataka

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BUSINESS ANALYST CONSULTANT MANAGER ANALYST