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Business Analyst

Business Analyst

Capgemini

2 - 5 years

3 - 7 Lacs

Pune

Posted:2 weeks ago| Platform:

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Skills Required

project management six sigma business analysis user stories brd data analysis process excellence lean six sigma process improvement kaizen sql quality management quality assurance lean manufacturing production planning agile

Work Mode

Work from Office

Job Type

Full Time

Job Description

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation. - Grade Specific Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day-to-day operations to ensure contractual commitments are met. SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.

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Capgemini

www.capgemini.com

IT Services and IT Consulting

Paris France

10001 Employees

3167 Jobs

Key People

Aiman Ezzat

Chief Executive Officer
Carole Ferrand

Group Chief Financial Officer
Gerry McAvoy

Group Executive Vice President
Kakha Tskhakaia

Global CTO
Shannon McCarthy

Chief Marketing Officer

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