Business Analyst - BPA

We are looking forward to hire BPA Professionals in the following areas :

Overview

Our Center for Process Excellence team is on a mission to improve business outcomes and employee experiences by driving step-change improvements in critical enterprise processes, and the technology and analytics supporting these.
As a Senior Business Process Analyst, you will be responsible for supporting the analysis, design, and optimization of business processes across various departments within the organization. The ideal candidate will have a proven track record in process improvement, data analysis, and implementation of process changes. As a subject matter expert, the Senior Business Process Analyst will support key initiatives aimed at improving operational performance, enhancing customer satisfaction, and delivering measurable business value.

Responsibilities

• Support the identification, analysis, and documentation of business processes and workflows to identify areas for improvement and optimization
• Develop and implement process improvements using methodologies such as Lean, Six Sigma, and BPMN (Business Process Model and Notation)
• Collaborate with business leaders, stakeholders, and IT teams to define business requirements and ensure alignment with organizational goals
• Conduct data analysis to identify trends, root causes of inefficiencies, and opportunities for automation or technology integration
• Create and present detailed reports, process maps, and documentation for both technical and non-technical audiences
• Facilitate workshops and training sessions to build process improvement capabilities across the organization
• Fostering a culture of continuous improvement and learning
• Monitor the effectiveness of implemented process improvements and provide ongoing support to ensure sustained results
• Evaluate new tools, technologies, and software solutions to streamline business processes and enhance productivity

Qualifications

• 4+ years of experience in business process analysis, process improvement, or related roles.
• Strong expertise in process modeling, mapping, mining, and analysis techniques
• Proven experience with Lean, Six Sigma, or other process improvement methodologies (certifications preferred)
• Excellent problem-solving, critical thinking, and analytical skills
• Strong project management skills with the ability to lead initiatives
• Exceptional communication and interpersonal skills, with the ability to engage with both technical and business stakeholders effectively
• Experience with business process management and process mining software (e.g., Symbio, Celonis, or similar tools).
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Experience working on an Agile / Scrum team a plus
• Bachelors degree in Business Administration, Management, or a related field (Masters degree preferred)
• Certification in Lean Six Sigma (Black Belt or Green Belt) and/or Business Process Management (BPM)
• Knowledge of Agile methodologies and their application to process improvement
• Experience in domains such as sales, marketing, product development, HR, supply chain, and manufacturing a plus

Key experience and characteristics we are looking for:

• Years of experience in business process analysis, process improvement, or transformation roles.
• Extensive expertise in enterprise process modelling, mapping, mining, analysis, and design.
• Certified Lean Six Sigma Green belt; BPM certification highly desirable.
• Strong strategic thinking, influencing, and stakeholder management skills with experience engaging executives and senior leadership.
• Demonstrated ability to develop business cases, strategic roadmaps, and operating models.
• Experience with process mining (Celonis, UiPath) and BPM tools (e.g., Celonis, ARIS, Symbio) at an enterprise scale.
• Excellent facilitation, communication, and interpersonal skills, able to influence and align diverse stakeholders.
• Experience in developing and implementing process governance frameworks and operating models.
• Exposure to Agile methodologies and their integration into process improvement initiatives.
• Experience working across domains such as sales, marketing, supply chain, HR, finance, or manufacturing, with a deep understanding of end-to-end value streams.