Business Analyst

Overview

• Collaborate with stakeholders to understand business needs, objectives, and challenges.
• Document and analyze functional and non-functional requirements.
• Conduct gap analysis to identify areas for improvement.

Process Mapping & Improvement

• Analyse existing workflows and business processes.
• Develop process models and propose optimized solutions.
• Identify inefficiencies and recommend strategies to improve productivity.

Solution Development

• Liaise between business stakeholders and technical teams to ensure alignment.
• Assist in the design and validation of proposed solutions.
• Develop business cases and feasibility studies to support decision-making.

Documentation & Communication

• Create detailed reports, use cases, and business requirement documents (BRDs).
• Prepare visual aids such as flowcharts, wireframes, and process diagrams.
• Communicate findings and recommendations to stakeholders clearly and effectively.

Project Management Support

• Assist in project planning, timelines, and resource allocation.
• Monitor project progress to ensure deliverables meet business requirements.
• Facilitate stakeholder meetings and workshops.

Testing & Validation

• Define test cases and acceptance criteria for solutions.
• Conduct user acceptance testing (UAT) to ensure systems meet business needs.
• Address issues and refine solutions based on feedback.

Skills & QualificationsEssential Skills

• Analytical and critical thinking.
• Strong communication and interpersonal skills.
• Proficiency in data analysis tools (e.g., Excel, SQL).
• Familiarity with project management methodologies (Agile, Scrum, Waterfall).

Technical Knowledge

• Experience with software tools like JIRA, Confluence, or Microsoft Visio.
• Basic understanding of programming or database concepts is a plus.

Educational Requirements

• Bachelors degree in business administration, Information Technology, or a related field.
• Certifications like Certified Business Analysis Professional (CBAP) or PMI-PBA are advantageous.

Key Competencies

• Attention to detail.
• Problem-solving mindset.
• Ability to work in cross-functional teams.
• Adaptability to dynamic business environments.

  Role & responsibilities

Preferred candidate profile