Job
Description
About The Role
Skill required: Banking Services - Retail Banking Card Operations
Designation: Business Advisory Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Responsibilities/Authorities
Managing Noise less & flaw less Service delivery operations and ensure adherence to all SLA metricsDay-to-day management of the team i.e. managing the workload and ensuring seamless deliveryRegular connect with internal & external stakeholders and apprise them of performance metricsAll people management responsibilities such as hiring, training, engagement, rewards & promotions and performance feedback. Ensuring we attract, retain & develop high caliber individualsImproving upon client service to our internal and external clientsEnsuring all legal and governance documentation such as Standard Operation Procedure, Quality framework and strategic planning are maintainedMaintenance of all legal and governance documentations such as production, efficiency and SLA detailsContribute to implementation of technologies and Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E.
What are we looking for? Responsibilities/Authorities Managing Noise less & flaw less Service delivery operations and ensure adherence to all SLA metricsDay-to-day management of the team i.e. managing the workload and ensuring seamless deliveryRegular connect with internal & external stakeholders and apprise them of performance metricsAll people management responsibilities such as hiring, training, engagement, rewards & promotions and performance feedback. Ensuring we attract, retain & develop high caliber individualsImproving upon client service to our internal and external clientsEnsuring all legal and governance documentation such as Standard Operation Procedure, Quality framework and strategic planning are maintainedMaintenance of all legal and governance documentations such as production, efficiency and SLA detailsContribute to implementation of technologies and process improvements toolsPlanning for contingency and ensuring strong resiliencyDrive people engagement and fun activities within the teamResponsibilities/Authorities Managing Noise less & flaw less Service delivery operations and ensure adherence to all SLA metricsDay-to-day management of the team i.e. managing the workload and ensuring seamless deliveryRegular connect with internal & external stakeholders and apprise them of performance metricsAll people management responsibilities such as hiring, training, engagement, rewards & promotions and performance feedback. Ensuring we attract, retain & develop high caliber individualsImproving upon client service to our internal and external clientsEnsuring all legal and governance documentation such as Standard Operation Procedure, Quality framework and strategic planning are maintainedMaintenance of all legal and governance documentations such as production, efficiency and SLA detailsContribute to implementation of technologies and process improvements toolsPlanning for contingency and ensuring strong resiliencyDrive people engagement and fun activities within the team
Roles and Responsibilities:
Responsibilities/Authorities Managing Noise less & flaw less Service delivery operations and ensure adherence to all SLA metricsDay-to-day management of the team i.e. managing the workload and ensuring seamless deliveryRegular connect with internal & external stakeholders and apprise them of performance metricsAll people management responsibilities such as hiring, training, engagement, rewards & promotions and performance feedback. Ensuring we attract, retain & develop high caliber individualsImproving upon client service to our internal and external clientsEnsuring all legal and governance documentation such as Standard Operation Procedure, Quality framework and strategic planning are maintainedMaintenance of all legal and governance documentations such as production, efficiency and SLA detailsContribute to implementation of technologies and process improvements toolsPlanning for contingency and ensuring strong resiliencyDrive people engagement and fun activities within the team
Qualification Any Graduation
