Skill required:
Banking Services - Retail Banking Card Operations
Designation:
Business Advisory Associate Manager
Qualifications:
Any Graduation
Years of Experience:
10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
Responsibilities/Authorities
- Managing Noise less & flaw less Service delivery operations and ensure adherence to all SLA metrics
- Day-to-day management of the team i.e. managing the workload and ensuring seamless delivery
- Regular connect with internal & external stakeholders and apprise them of performance metrics
- All people management responsibilities such as hiring, training, engagement, rewards & promotions and performance feedback. Ensuring we attract, retain & develop high caliber individuals
- Improving upon client service to our internal and external clients
- Ensuring all legal and governance documentation such as Standard Operation Procedure, Quality framework and strategic planning are maintained
- Maintenance of all legal and governance documentations such as production, efficiency and SLA details
- Contribute to implementation of technologies and Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E. What are we looking for? Responsibilities/Authorities
- Managing Noise less & flaw less Service delivery operations and ensure adherence to all SLA metrics
- Day-to-day management of the team i.e. managing the workload and ensuring seamless delivery
- Regular connect with internal & external stakeholders and apprise them of performance metrics
- All people management responsibilities such as hiring, training, engagement, rewards & promotions and performance feedback. Ensuring we attract, retain & develop high caliber individuals
- Improving upon client service to our internal and external clients
- Ensuring all legal and governance documentation such as Standard Operation Procedure, Quality framework and strategic planning are maintained
- Maintenance of all legal and governance documentations such as production, efficiency and SLA details
- Contribute to implementation of technologies and process improvements tools
- Planning for contingency and ensuring strong resiliency
- Drive people engagement and fun activities within the team Responsibilities/Authorities
- Managing Noise less & flaw less Service delivery operations and ensure adherence to all SLA metrics
- Day-to-day management of the team i.e. managing the workload and ensuring seamless delivery
- Regular connect with internal & external stakeholders and apprise them of performance metrics
- All people management responsibilities such as hiring, training, engagement, rewards & promotions and performance feedback. Ensuring we attract, retain & develop high caliber individuals
- Improving upon client service to our internal and external clients
- Ensuring all legal and governance documentation such as Standard Operation Procedure, Quality framework and strategic planning are maintained
- Maintenance of all legal and governance documentations such as production, efficiency and SLA details
- Contribute to implementation of technologies and process improvements tools
- Planning for contingency and ensuring strong resiliency
- Drive people engagement and fun activities within the team Roles and Responsibilities: Responsibilities/Authorities
- Managing Noise less & flaw less Service delivery operations and ensure adherence to all SLA metrics
- Day-to-day management of the team i.e. managing the workload and ensuring seamless delivery
- Regular connect with internal & external stakeholders and apprise them of performance metrics
- All people management responsibilities such as hiring, training, engagement, rewards & promotions and performance feedback. Ensuring we attract, retain & develop high caliber individuals
- Improving upon client service to our internal and external clients
- Ensuring all legal and governance documentation such as Standard Operation Procedure, Quality framework and strategic planning are maintained
- Maintenance of all legal and governance documentations such as production, efficiency and SLA details
- Contribute to implementation of technologies and process improvements tools
- Planning for contingency and ensuring strong resiliency
- Drive people engagement and fun activities within the team
