Job
Description
Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreement Investigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision Implement practices to improve operational efficiencies To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreement Investigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision Implement practices to improve operational efficiencies Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for? BE Automobile Graduate/Diploma with or without Automotive experience BE Mechanical Graduate/Diploma with Automotive experience Experience in Warranty Experience with Auto components Interpersonal skills to deal with dealers, warranty engineers, etc Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim Expert level capability in use of desktop software (MS Office Suite, with focus on Excel) Organized, timely, pro-active and highly productive Strong written communication in English Attention to detail and ability to multi-task Experience in Warranty /Auto Dealership Mechanical knowledge of machinery/auto-component Investigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision Roles and Responsibilities: BE Automobile Graduate/Diploma with or without Automotive experience BE Mechanical Graduate/Diploma with Automotive experience Experience in Warranty Experience with Auto components Interpersonal skills to deal with dealers, warranty engineers, etc Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim Expert level capability in use of desktop software (MS Office Suite, with focus on Excel) Organized, timely, pro-active and highly productive Strong written communication in English Attention to detail and ability to multi-task Experience in Warranty /Auto Dealership Show more Show less
