Executive / Senior Executive, QCD (CRM Operations) Fleet Management

2.0 - 5.0 years

2 - 5 Lacs

Navi Mumbai, Maharashtra, India

On-site

Key Deliverables: Manage victualling operations across assigned vessels Approve food orders aligned with budgets and voyage requirements Conduct menu reviews, inventory checks, and hygiene inspections Maintain strong communication with clients and catering staff Role Responsibilities: Oversee RFQ review and food procurement with purchasers Analyze consumption reports and support monthly accounting Conduct crew briefings and catering performance evaluations Support audits and ship visits for F&B quality assurance

Posted 1 month ago

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Chief Manager - Insurance Telesales ICICI Lombard

5.0 - 10.0 years

3 - 5 Lacs

Indore, Madhya Pradesh, India

On-site

Job Responsibilities; Assisting in the daily operation of the call centre to ensure KPIs are met and maintained in line with company defined objectives. Ensuring the process is compliant with the agreed quality guidelines. Ensuring customer complaints are actioned and resolved as per service guidelines. Assisting in the development and implementation of projects to improve performance against targets. Assisting in the analysis of performance and identification of improvement areas. Understanding the regulatory, fair trading and competition rules relating to the role enough to be able to comply with them. Seeking specialist support where appropriate. Actively supporting company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information. Coaching and mentoring team leaders/managers while assisting in their training and development. Assisting in budgetary management.

Posted 2 months ago

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