Branch:Branch Operations Head

We are looking for a highly skilled and experienced Branch Operations Head to lead our team in Axis Bank Limited The ideal candidate will have 10-15 years of experience in branch operations, sales, or customer service

• Manage daily operations, including cash handling, clearing, transfers, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening, and customer service
• Ensure efficient branch administration and implement strategies to increase productivity and performance
• Resolve customer complaints and issues while maintaining high service standards
• Establish and strengthen key customer relationships to generate sustained business
• Achieve aggregate cross-sell points targets and maintain cash balance as per Cash Retention Limit
• Control and monitor income leakage, office accounts, and anti-money laundering
• Review branch operations reports and track exceptional transactions
• Handle internal and external audit processes and attend audit queries immediately
• Train customer service officers on products, processes, and policies

• Graduation or Post-Graduation (MBA-Marketing preferred) from a recognized institute
• NCFM and AMFI Certifications are desirable
• Possess knowledge of banking products and services, regulatory guidelines, and norms
• Demonstrate good communication skills in both English and the local language
• Ability to manage complex client situations and risk uncertainty is essential
• Strong problem-solving skills and the ability to handle pressure and meet deadlines are required
• Experience in managing teams and achieving ficial targets is beneficial

Axis Bank Limited is a leading bank with a strong presence in retail banking Our branches act as the face of the bank for millions of retail customers, playing a major role in deposit mobilization from New-To-Bank (NTB) customers and driving customer engagement across products and services We are committed to providing excellent customer service and building long-term relationships with our customers