Branch Relationship Officer

Job Description

Job Location : All chhattisgarh Key Responsibilities: Customer Relationship Management: BROs build and maintain strong relationships with both existing and new customers. Sales and Cross-selling: They are responsible for generating new leads, cross-selling bank products and services, and achieving sales targets. Customer Service: BROs provide prompt and efficient service to customers, addressing their queries and resolving issues. Product Knowledge: They need to be knowledgeable about various banking products, including loans, investments, insurance, and other financial services. Compliance: BROs are responsible for adhering to all banking regulations and guidelines. Training and Development: They are expected to stay updated on new products, services, and banking regulations through continuous training and development. CRM Management: Daily entry of interactions with customers in the bank's CRM system is a key responsibility. Referral Generation: BROs are tasked with generating referrals for new customers. Key Skills: Communication: Excellent communication skills are crucial for interacting with customers and building relationships. Sales and Persuasion: The ability to effectively sell bank products and persuade customers to adopt new services is essential. Customer Service: A customer-centric approach and the ability to provide excellent service are vital. Analytical Skills: Analyzing customer needs and suggesting appropriate financial solutions is a key skill. Relationship-Building: The ability to build and maintain strong relationships with customers is crucial for success. Time Management: Meeting deadlines and managing multiple tasks efficiently is important. Problem-Solving: BROs need to be able to identify and resolve customer issues effectively.