Branch Manager

Work Level

Core

Leadership

Industry Type

Function

Key Skills

Education

Note: This is a requirement for one of the Workassist Hiring Partner.

Primary Responsibility:

Branch Manager

1. Branch Operations & Administration

• Oversee daily functioning of the branch including sales, operations, lending, service, security, and compliance.

2. Sales & Business Development

1. Create and monitor annual/monthly sales plans.
2. Conduct daily huddles, weekly reviews, and track team productivity.
3. Ensure 3-product cross-sell per new customer in 90 days.
4. Track business metrics (FDs, lockers, account closures, etc.).
5. Monitor and guide branch team (BSMs, BOMs, JOs) regularly.

3. Customer Service

1. Visit 10 top customers weekly.
2. Organize monthly customer events.
3. Ensure lobby management and staff availability during peak hours.
4. Promote first-contact resolution culture.
5. Use internal tools to resolve queries efficiently.

4. Compliance & Risk Management

1. Daily/weekly/monthly checks (exception reports, registers, KYC, audit responses).
2. Regular verification of cash, keys, assets, and compliance documents.
3. Monitor fraud indicators and long-pending entries.
4. Train staff on risk awareness and regulatory norms.

Company Description

Workassist is an online recruitment and employment solution platform based in Lucknow, India. We provide relevant profiles to employers and connect job seekers with the best opportunities across various industries. With a network of over 10,000+ recruiters, we help employers recruit talented individuals from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and Legal.

We have adapted to the new normal and strive to provide a seamless job search experience for job seekers worldwide. Our goal is to enhance the job seeking experience by leveraging technology and matching job seekers with the right employers.

For a seamless job search experience, visit our website: https://bit.ly/3QBfBU2

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!