Branch Manager

As a Branch Manager, your role involves ensuring the timely opening of the shop, maintaining cleanliness, and upholding staff hygiene standards. Your key responsibilities will include: - Achieving monthly sales targets and effectively managing team performance. - Promoting loyalty programs to enhance customer retention and ensuring exceptional customer service. - Handling customer complaints efficiently and coordinating bulk orders. - Managing stock levels, minimizing wastage (target 11.5%), and maintaining daily accounts. - Conducting training sessions for new staff to ensure they adhere to company Standard Operating Procedures (SOPs). - Maintaining sufficient inventory levels and organizing festive display materials. - Conducting corporate visits to drive business development in the B2B sector. - Overseeing online sales operations and ensuring compliance with statutory requirements. In terms of qualifications, you should ideally possess: - Minimum of 3+ years of experience in a similar role within the Food/FMCG/Retail industry. - Strong leadership and team management skills. - Excellent communication and problem-solving abilities. The company may have additional details such as its vision, mission, or values, but these were not specified in the provided job description.,