Branch Manager

The Branch Manager is responsible for overseeing the day-to-day operations of the branch, ensuring efficient service delivery, driving sales targets, managing the branch team, and upholding customer satisfaction. The role involves both operational and strategic responsibilities to ensure branch profitability and adherence to company standards.

Key Responsibilities

• Operations Management

  :
• Supervise and coordinate all operational functions at the branch.
• Ensure compliance with internal policies, processes, and regulatory requirements.
• Maintain proper records and documentation as per audit and compliance standards.

• Sales & Business Development

  :
• Drive branch sales targets (products, services, or loans).
• Identify and capitalize on local market opportunities to grow business.
• Build and maintain relationships with key customers and business partners.

• Customer Service

  :
• Ensure high-quality customer service and manage customer grievances effectively.
• Promote a customer-centric culture within the team.

• Team Management

  :
• Lead, mentor, and develop branch staff.
• Set individual performance goals and conduct regular performance reviews.
• Organize regular team meetings and training sessions.

• Financial Oversight

  :
• Manage budgets, costs, and profitability of the branch.
• Monitor cash flow, transactions, and ensure secure handling of finances.

• Reporting & Communication

  :
• Provide regular reports on branch performance to upper management.
• Act as a liaison between the branch and corporate office.

Key Skills & Competencies

• Strong leadership and team management skills
• Customer relationship management
• Business development and sales acumen
• Operational and financial knowledge
• Excellent communication and interpersonal skills
• Problem-solving and decision-making ability
• Familiarity with banking/financial systems (if in BFSI sector)

Qualifications

• Bachelor's degree in Business Administration, Finance, Commerce, or related field
• MBA is a plus
• 38 years of relevant experience (including at least 23 years in a supervisory or managerial role)
• Industry experience in banking, NBFC, retail, or financial services preferred