Branch Manager Forex Operations

Job Title: Branch Manager Forex Operations

Location:

Position Overview:

Branch Manager

Key Responsibilities:

1. Branch Operations Management

• Manage and supervise all branch operations including foreign currency transactions, cash flow, and inventory control.
  
• Ensure compliance with all

  regulatory guidelines

  (RBI, FEMA, AML/KYC) and internal policies.
• Maintain accurate records of transactions, stock, and documentation for audit and reporting.
  
• Monitor the handling of foreign currency notes, forex cards, remittances, and related services.
  

2. Team Leadership

• Lead, motivate, and develop a team of operations staff, tellers, and front-desk executives.
  
• Assign roles and responsibilities, conduct performance reviews, and ensure productivity.
  
• Provide training on forex products, compliance requirements, and customer service.
  

3. Customer Service & Relationship Management

• Ensure high standards of customer service across all touchpoints.
  
• Handle escalations and provide customized forex solutions to high-value clients.
  
• Build and maintain strong relationships with retail and corporate clients.
  

4. Business & Sales Support

• Collaborate with sales teams to support local business development efforts.
  
• Promote cross-selling of forex services such as foreign currency exchange, prepaid travel cards, and international money transfers.
  
• Ensure revenue and operational KPIs are met consistently.
  

5. Compliance & Audit

• Ensure all transactions and branch operations are conducted in full compliance with

  RBI/FEMA regulations

  .
• Coordinate with internal and external auditors during audits and inspections.
  
• Implement corrective actions based on audit findings.
  

6. Reporting & MIS

• Prepare and submit daily, weekly, and monthly operational reports to senior management.
  
• Track and analyze operational performance metrics and branch profitability.
  

Required Skills & Qualifications:

• Bachelor’s degree in Finance, Commerce, or related field. MBA or equivalent preferred.
  
• 6–7 years of experience in

  Forex operations

  , with at least 2–3 years in a team lead or managerial role.
• Deep knowledge of

  forex products

  (currency exchange, prepaid cards, remittances) and

  regulatory compliance

  (RBI, FEMA, AML/KYC).
• Strong leadership, organizational, and communication skills.
  
• Proficiency in MS Office and branch-level forex software/tools.
  
• Attention to detail with strong problem-solving abilities.
  

Preferred Industry Background:

• Forex companies, Money Changers, Travel Finance companies, NBFCs, or Banks with forex business exposure.