Branch Incharge

Role & responsibilities

Profitability Management - Maintaining & optimizing profitability for the branch
Target setting & management Monitoring branch targets in numbers & volumes Portfolio quality management - through superior underwriting, working closely with collectionsCost management managing all branch operating costs including cost of acquisition, operations etc.People management Motivating team, handling HR & administration function of the branchCustomer experience management - Ensuring superior customer experience and handling customer service in termsof collections, pre closures & service issuesBusinessAchieve contributed value targets set for the branchEnsure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and fraudsProvide superior customer experienceManage TATs on credit & processingMinimize pre & post disbursal discrepancies

Monitoring Performance
Monitoring Branch performance in terms of key drivers i.e. Contributed Value / Volumes / Profitability / Expenses / Losses, Employee Retention, Employee Productivity, Customer experienceMonitor individual performance of each employee, continuously work to maximize productivity People ManagementMotivate and develop branch teaMDrive branch team to excel.Manage and mentor the team and keep attrition of branch staff lowConduct regular meeting with branch staffProvide open and honest feedback and ask for feedback.

Preferred candidate profile

Graduate/MBA with 7-8 years of experience (5-8 yrs of relevant exp in Finance Industry)
Understanding of All products and their knowhowStrong Inter-personal and analytical skills

Thanks & Regards,

Naveen HR

HDB financial services Pvt ltd