1. Customer Interaction & Support Handle customer queries, feedback, and complaints Provide prompt, polite, and solution-oriented responses to ensure customer satisfaction. Assist customers with menu details, order status, delivery updates, and product information. Resolve issues related to delayed orders, food quality, billing, refunds, and replacements. 2. Service Quality Monitoring Coordinate with kitchen, production, and delivery teams to maintain service standards. 3. Feedback Management Collect customer feedback through reviews. Analyze feedback to identify recurring issues or improvement areas. Escalate critical concerns to management and follow up until resolved. Encourage customers to share positive reviews and ratings online. 4. Complaint Resolution Ensure timely closure of complaints with proper root-cause analysis. Provide compensation or goodwill gestures (discounts, coupons) as per company policy. 5. Order Coordination Coordinate with kitchen, warehouse, or production team for order preparations. Work with delivery logistics to ensure on-time delivery. Track order flow and proactively inform customers about delays or changes. 6. Brand Representation Present the brand professionally by maintaining a courteous tone and positive communication. Promote new products, combos, offers, or loyalty programs. 7. Reporting & Documentation Prepare daily/weekly reports on customer satisfaction scores, issue trends, and service performance. Maintain data on refunds, replacements, and order handling. 8. Cross-Department Coordination Work closely with: Kitchen/Production team QA (Quality Assurance) team Dispatch/Delivery team Sales/Marketing team Store managers/outlet teams Ensure smooth communication and quick resolution of customer issues. 9. Training & Continuous Improvement Attend training on food safety, hygiene, product knowledge, and communication skills. Suggest improvements in customer service processes, SOPs, packaging, or menu clarity. 10. Compliance & Hygiene Awareness Ensure customer handling follows FSSAI guidelines , company policies, and hygiene standards. Maintain confidentiality of customer data. Job Type: Full-time Pay: From ₹15,000.00 per month Benefits: Food provided Provident Fund Work Location: In person
professional driver wanted minimum qualification SSLC ,batch license mandatory minimum experience 1-2 years Job Types: Full-time, Permanent Pay: From ₹16,000.00 per month Experience: total work: 1 year (Preferred) Driving 2-Wheeler: 1 year (Preferred) Language: Hindi (Preferred) License/Certification: HMV Licence (Preferred) tata AC (Preferred) Work Location: In person Expected Start Date: 25/11/2025