Branch Head - Females

As a candidate for the role of Operations Manager for the assigned branch, you will be responsible for the overall operations, cost management, and assistance in Business Development and Sales. Your primary objective will be to maximize customer satisfaction and minimize penalty losses. Here is a detailed overview of your key responsibilities: - Provide inputs to the Area Manager to develop and present the branch's Annual Operating Plan (AOP) targets. Create a detailed plan to meet the set targets for the Branch. - Develop and deploy a business strategy to increase market share for the Branch. - Assist the Area Manager in creating sales and operations plans on an annual, quarterly, and monthly basis at the branch level. - Track competition, provide inputs on services, and utilize intelligence while planning the AOP. - Manage operations costs related to the branch. Prepare and share periodic cost Management Information System (MIS) for the branch with respective stakeholders. - Review and present the Branch budget for approval by top management. - Track, analyze, and report MIS on a regular basis to provide updates during branch reviews. - Ensure thorough investigation and reporting of shortages in the branch. - Maintain a pipeline of inquiries and closely track conversions. - Provide inputs and respond to sales proposals/Request for Proposals (RFX). - Coordinate with the Network Planning team to suggest route restructuring in case of added/deleted Revenue Generation Points (RGPs) or to increase the efficiency of route operations. - Prioritize and resolve escalated Field Level Maintenance (FLM) calls within Turnaround Time (TAT) to minimize penalties. - Monitor the branch's performance regularly and make decisions in consultation with management to improve performance. - Ensure that all route-related resources are ready for route dispatch. - Support internal and external auditors during audits and ensure timely responses to challenges discovered during audits. - Coordinate with the Business Development and Sales team to resolve service delivery-related challenges and queries. - Conduct feasibility studies for new business opportunities in coordination with the Business Development and Sales team. - Ensure the security and safety of the branch and its personnel. - Maintain updated route mapping by managing additions/deletions of RGPs in the Customer Business Solutions (CBS). - Manage branch functioning as per laid down norms for Operations including route planning and Turnaround Times (TATs). - Ensure compliance and adherence to agreed Service Level Agreements (SLAs) with clients. The job type for this position is Full-time and Permanent, offering benefits such as Health insurance, Leave encashment, and Provident Fund. The work schedule is in the Morning shift, and the work location is In person.,