You will be responsible for overseeing the overall operations, cost management, and providing support in Business Development and Sales for the assigned branch. Your primary objective will be to enhance customer satisfaction while minimizing penalty losses. It will be your responsibility to collaborate with the Area Manager in formulating and presenting the branch's Annual Operating Plan (AOP) targets. You will be required to develop a comprehensive strategy to achieve the set targets and increase the branch's market share. Working closely with the Area Manager, you will assist in creating sales and operations plans on an annual, quarterly, and monthly basis at the branch level. Your role will involve monitoring the competition, providing insights on services, and utilizing this information in the AOP planning process. You will play a crucial role in managing the branch's operations cost, preparing periodic cost Management Information System (MIS) reports, and presenting the branch budget for approval by top management. Monitoring and analyzing MIS reports regularly, you will provide updates during branch reviews and ensure thorough investigation and reporting of any shortages. Additionally, you will maintain a pipeline of inquiries, track conversions, and respond to sales proposals and Request for Proposals (RFX). Collaboration with the Network Planning team will be essential in suggesting route restructuring for increased operational efficiency. You will ensure the timely resolution of escalated calls within the defined Turnaround Time (TAT) to minimize penalties and maintain a high level of branch performance. Furthermore, you will support internal and external auditors during audits, address any challenges uncovered in a timely manner, and coordinate with the Business Development and Sales team to resolve service delivery issues. Ensuring compliance with Service Level Agreements (SLAs) and maintaining updated route mapping will also be part of your responsibilities. Your role will involve managing branch operations according to established norms, ensuring the security and safety of the branch and its personnel, and conducting feasibility studies for new business initiatives. You will work towards maintaining client relationships, meeting client expectations, and enhancing operational efficiency. This is a full-time, permanent role with benefits including health insurance, leave encashment, and Provident Fund. The work schedule will be in the morning shift at an in-person work location.,
As a candidate for the role of Operations Manager for the assigned branch, you will be responsible for the overall operations, cost management, and assistance in Business Development and Sales. Your primary objective will be to maximize customer satisfaction and minimize penalty losses. Here is a detailed overview of your key responsibilities: - Provide inputs to the Area Manager to develop and present the branch's Annual Operating Plan (AOP) targets. Create a detailed plan to meet the set targets for the Branch. - Develop and deploy a business strategy to increase market share for the Branch. - Assist the Area Manager in creating sales and operations plans on an annual, quarterly, and monthly basis at the branch level. - Track competition, provide inputs on services, and utilize intelligence while planning the AOP. - Manage operations costs related to the branch. Prepare and share periodic cost Management Information System (MIS) for the branch with respective stakeholders. - Review and present the Branch budget for approval by top management. - Track, analyze, and report MIS on a regular basis to provide updates during branch reviews. - Ensure thorough investigation and reporting of shortages in the branch. - Maintain a pipeline of inquiries and closely track conversions. - Provide inputs and respond to sales proposals/Request for Proposals (RFX). - Coordinate with the Network Planning team to suggest route restructuring in case of added/deleted Revenue Generation Points (RGPs) or to increase the efficiency of route operations. - Prioritize and resolve escalated Field Level Maintenance (FLM) calls within Turnaround Time (TAT) to minimize penalties. - Monitor the branch's performance regularly and make decisions in consultation with management to improve performance. - Ensure that all route-related resources are ready for route dispatch. - Support internal and external auditors during audits and ensure timely responses to challenges discovered during audits. - Coordinate with the Business Development and Sales team to resolve service delivery-related challenges and queries. - Conduct feasibility studies for new business opportunities in coordination with the Business Development and Sales team. - Ensure the security and safety of the branch and its personnel. - Maintain updated route mapping by managing additions/deletions of RGPs in the Customer Business Solutions (CBS). - Manage branch functioning as per laid down norms for Operations including route planning and Turnaround Times (TATs). - Ensure compliance and adherence to agreed Service Level Agreements (SLAs) with clients. The job type for this position is Full-time and Permanent, offering benefits such as Health insurance, Leave encashment, and Provident Fund. The work schedule is in the Morning shift, and the work location is In person.,