Branch Collection Manager

Chola

5 - 8 years

4 - 7 Lacs

guwahati silchar jorhat

Posted:12 hours ago| Platform:

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Skills Required

debt recovery collection management delinquency management collections debt management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Strategy and Policy:
Develop and implement effective strategies and procedures for collecting outstanding debts.
Team Leadership:
Supervise, train, and motivate a team of collection agents to achieve recovery targets.
Performance Monitoring:
Monitor and analyze collection metrics, such as debt aging and recovery rates, to identify trends and improve performance.
Compliance:
Ensure that all collections activities comply with relevant laws, regulations, and company policies.
Issue Resolution:
Handle escalated collection cases, negotiate payment plans with customers, and resolve disputes.
Reporting:
Prepare and present reports to senior management on collections performance and debt aging.
Process Improvement:
Identify opportunities to streamline collections processes and improve efficiency.
Collaboration:
Work with legal, finance, and other departments to resolve complex cases and optimize collection efforts.
Customer Service:
Ensure that interactions with customers are conducted professionally and maintain good client relationships.

Preferred candidate profile

ct as a strategic leader who develops and implements effective debt recovery strategies, manages and motivates a collections team, and ensures compliance with regulations to maximize cash flow and minimize bad debt losses for the organization

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