BPO Team Lead

NTT DATA North America

5 - 7 years

0 Lacs

Gurgaon Haryana India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Reconciliation Communication Skills Analytical Skills Banking Operations Leadership Skills Attention To Detail

Work Mode

On-site

Job Type

Full Time

Job Description

A Team Leader in the banking domain, specifically in Joint Reconciliation Process (JRP) or similar roles, plays a crucial role in overseeing reconciliation processes, managing teams, and ensuring accuracy and efficiency. Here&aposs an overview of the roles and responsibilities:
Roles and Responsibilities

Team Management: Supervise and manage a team of reconciliation professionals, providing guidance, coaching, and feedback.
Reconciliation Process Oversight: Oversee the reconciliation process, ensuring accuracy, efficiency, and compliance with regulations.
Transaction Reconciliation: Manage the reconciliation of transactions, identifying and resolving discrepancies.
Reporting and Analysis: Prepare and analyze reports, identifying trends and areas for improvement.
Process Improvement: Identify areas for process improvement, implementing changes to increase efficiency and productivity.
Stakeholder Management: Interact with stakeholders, including internal teams and external partners.

Experience Needed

Reconciliation Experience: Typically 5-7 years of experience in reconciliation, with a strong understanding of financial transactions and reconciliation processes.
Banking Operations: Familiarity with banking operations, including payment systems and transaction processing.
Analytical Skills: Strong analytical skills, with ability to identify and resolve discrepancies.
Leadership Skills: Proven leadership skills, with experience in managing teams and motivating staff.
Communication Skills: Excellent communication skills, with ability to interact with stakeholders.
Attention to Detail: Strong attention to detail, with ability to identify and correct errors.

Typical Background

Banking or Finance: Strong background in banking or finance, with experience in reconciliation or similar roles.
Certifications: Relevant certifications, such as Certified Reconciliation Specialist (CRS) or similar.

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