19 Bpo Industry Jobs

Role Overview: As a Transitions Analyst at Accenture, your main responsibility will be to support workforce expansion in different countries and regions, focusing on Global Mobility. You will play a crucial role in improving workforce performance and productivity, boosting business agility, increasing revenue, and reducing costs. This role requires you to have a strong customer orientation, attention to detail, and excellent interpersonal skills to build effective relationships with internal and external stakeholders. Additionally, you must have the ability to work under pressure, be willing to work in flexible shifts and weekends, and possess basic leadership and coaching skills. Key Respon...

As a Quality Analyst for the BPO process, your role will involve monitoring calls, evaluating agent performance, and ensuring adherence to quality standards and client expectations. You will play a crucial part in enhancing quality metrics and recommending process improvements based on your analysis and observations. Key Responsibilities: - Monitor inbound and outbound calls/chats to evaluate performance and compliance. - Identify training needs and provide constructive feedback to agents. - Prepare and maintain quality reports and performance dashboards. - Collaborate with the training and operations team to enhance quality metrics. - Conduct audits to ensure process accuracy and consistenc...

Job Description: As an ideal candidate for this role, you should have experience in Employee relations, specifically within the BPO industry. Your graduation is mandatory, and you should possess a minimum of 1 year of experience in BHR. Additionally, you are expected to have good knowledge of employee retention practices. The salary offered for this position is up to 4 LPA. Key Responsibilities: - Experience in Employee relations - Graduation is mandatory - Minimum 1 year of experience in BHR - Good knowledge in employee retention Qualifications Required: - Experience in Employee relations within the BPO industry - Graduation degree - Minimum 1 year of experience in BHR - Good knowledge of e...

Role: IT Desktop Support Engineer Hiring For - Industry: BPO Industry Experience: 2-3 Year Only Salary: 25K Only Location: Nungambakkam, Chennai Gender: Male Immediate Joining/ 1 Week Notice

As a Relationship Executive in the Insurance sector based in Koramangala, Bangalore, you will be responsible for maintaining relationships with existing customers through outbound calls. Your primary focus will be to inform customers about the benefits and features available to them, emphasizing a relationship-building approach rather than hard-core sales tactics. To excel in this role, you should have a minimum of 1 year of experience in customer sales, renewals, and support, preferably in the BPO industry. While prior sales experience is beneficial, it is not mandatory. Experience in relationship management, customer service, or sales within the Insurance sector will be considered. The pos...

The Transitions Analyst position at Accenture requires candidates with 3 to 5 years of experience and a background in Global Mobility Support. As a Transitions Analyst, you will play a crucial role in improving workforce performance, boosting business agility, increasing revenue, and reducing costs by supporting workforce expansion in different countries and regions. This involves understanding overseas work dynamics and the ability to establish operations in new locations. We are looking for individuals with a strong customer orientation, high responsiveness to urgent requests, exposure to the BPO industry, and at least 3 years of experience in Comp & Benefit/GM/ER/Performance management pr...

Greetings from Scorelabs Inc.! We are looking for a Business Development Manager or Business Leader with proven experience in new client acquisition for BPO services. If you have a strong network, the ability to bring in new clients u can Apply Required Candidate profile No negotiations for the right candidate – we value results and are ready to reward accordingly. If you believe you can contribute to our growth by bringing in new clients, DM me directly. 9550760771

URGENT HIRING !!! For more information call or WhatsApp +91 9289584545 Mail us at: [HIDDEN TEXT] location's : Canada , Australia , New Zealand , UK, Germany , Singapore ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc. Key Responsibilities Project Planning and Execution: This role involves meticulous planning, scheduling, and execution of projects to ensure timely delivery and quality outcomes. Problem-Solving and Decision-Making: The Bpo Operations Manager tackles complex challenges, identifies root causes of issues, and makes strategic decisions to optimize operational processes. Collaboration with Cross-Functional Teams: Collaboration is ke...

Skills Description and Requirements Primary Internal Interactions AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Quality Compliance Analyst (QCA) for the purpose of feedback and audit. Trainers for the purpose of pre-process and process training. Primary External Interactions MetLife Subject Matter Experts for the purpose of seeking missing information. MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions. Technical Skills Computer naviga...

Skills Description and Requirements Primary Internal Interactions AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Quality Compliance Analyst (QCA) for the purpose of feedback and audit. Trainers for the purpose of pre-process and process training. Primary External Interactions MetLife Subject Matter Experts for the purpose of seeking missing information. MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions. Technical Skills Computer naviga...

Skills Description and Requirements Primary Internal Interactions AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Quality Compliance Analyst (QCA) for the purpose of feedback and audit. Trainers for the purpose of pre-process and process training. Primary External Interactions MetLife Subject Matter Experts for the purpose of seeking missing information. MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions. Technical Skills Computer naviga...

Skills Description and Requirements Primary Internal Interactions AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Quality Compliance Analyst (QCA) for the purpose of feedback and audit. Trainers for the purpose of pre-process and process training. Primary External Interactions MetLife Subject Matter Experts for the purpose of seeking missing information. MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions. Technical Skills Computer naviga...

Skills Description and Requirements Primary Internal Interactions AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Quality Compliance Analyst (QCA) for the purpose of feedback and audit. Trainers for the purpose of pre-process and process training. Primary External Interactions MetLife Subject Matter Experts for the purpose of seeking missing information. MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions. Technical Skills Computer naviga...

Skills Description and Requirements Primary Internal Interactions AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Quality Compliance Analyst (QCA) for the purpose of feedback and audit. Trainers for the purpose of pre-process and process training. Primary External Interactions MetLife Subject Matter Experts for the purpose of seeking missing information. MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions. Technical Skills Computer naviga...

Skills Description and Requirements Primary Internal Interactions AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Quality Compliance Analyst (QCA) for the purpose of feedback and audit. Trainers for the purpose of pre-process and process training. Primary External Interactions MetLife Subject Matter Experts for the purpose of seeking missing information. MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions. Technical Skills Computer naviga...

You should be a candidate with 4 to 8 years of experience in the BPO industry, US Healthcare industry, or well-known IT companies with 2000+ headcount. Your experience should include working in an HRBP role and handling at least 300 people while possessing excellent communication skills. Your responsibilities will include managing all employee lifecycle activities such as one-to-one connects, skips, appraisals, retentions, grievance handling, and employee escalations. You will be expected to support the Delivery team with strategic initiatives and talent insights to drive effective results in operations. Additionally, you will work on HR analytics, including monthly dashboard creation, headc...

You will be joining Ameyaa NXT, a company specializing in advanced artificial intelligence and robotics for secure digital transactions and innovative fraud prevention in the cryptocurrency sector. We take pride in our cutting-edge systems that ensure unmatched levels of security. As an Operations Manager based in Kanpur, your primary responsibility will be to oversee daily operations, collaborate with various teams, enhance efficiency and productivity, and implement strategies to optimize processes. To excel in this role, you should possess strong leadership and team management skills, along with a background in operations management and process enhancement. Effective communication, interpe...

As a Senior Manager - Pricing at Firstsource Solutions Limited, you will play a crucial role in helping businesses determine competitive pricing strategies to gain market share and achieve revenue goals. Your responsibilities will include analyzing data from various sources, developing intricate pricing models, and collaborating with sales and marketing teams to devise effective sales strategies. Your key roles and responsibilities will involve pricing for all upcoming opportunities across different verticals and geographies, supporting stakeholders in creating customized financial solutions for clients, conducting in-depth analysis on costs, pricing models, and projected profitability on de...

Job Title: Practice Lead Location: Gurugram, India (Permanent Work From Office - WFO) Shift: Flexible Working Shifts Employment Type: Full-Time, Permanent About the Role: The practice team strategically aims at building on immediate initiatives that could have value if scaled. The team orchestrates with key stakeholders & teams in the medium term to drive a higher value output. This team provides strategic investment and tangible ROI over a long period. The team is expected to yield several benefits, including: Enable Service Expansion : Increase breadth and depth of services to new client accounts, countries and new product areas Enable High Quality Solutions : Help improve the implementati...