Bpo call centre - fresher

ADVANTAGE INFRABUILD

0 years

1 - 2 Lacs

delhi

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

chat empathy documentation transactions crm analyze resolve compliance regulations data training development service report collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Job Types: Full-time, Fresher

Pay: ₹9,690.38 - ₹18,370.66 per month

Benefits:

Health insurance

Work Location: In person

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