Posted:4 weeks ago|
Platform:
Work from Office
Full Time
Job Description:- BPO Associate( Voice Process ) Location: Visakhapatnam (Vizag) Probation Period: 3 Months Stipend: 16000/-( During Probation Period ) Salary: 3.25 LPA( Post Probation Period ) Education: B.Sc. / B.Com / B.A / BCA / BBA (We are currently considering candidates with a 10+2+3 qualification, holding any undergraduate degree. Applicants with BE, B. Tech, MCA, or MBA qualifications are not within the eligible criteria for this opportunity ). Joining Time: Immediate Shift: Night shift Transport: Two-way cab provided Bond: 2 years (2 Lakh penalty if broken) Skills Required: Excellent communication and active listening skills Strong problem-solving and multitasking abilities Customer-centric mindset with empathy Ability to handle customer queries and provide resolutions Adherence to quality and compliance standards Responsibilities: Customer Support: Handle inbound/outbound calls, chats, and emails, ensuring timely and accurate query resolution. Issue Resolution: Troubleshoot technical issues and escalate complex cases when needed. Product Knowledge: Stay updated on company products, policies, and processes. Customer Experience: Ensure a friendly and professional approach in all interactions. Escalation Management: Identify and route critical issues to the appropriate teams. Compliance & Documentation: Maintain accurate records and follow company policies. Quality & Performance: Meet KPIs, participate in training, and continuously improve service quality. Collaboration: Work with internal teams to enhance customer support processes.
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