Bpo Associate

Globiva

0 years

0 - 2 Lacs

gurugram

Posted:2 hours ago| Platform:

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Skills Required

inbound process customer service voice process bpo voice domestic bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Identify problems and provide appropriate solutions or troubleshooting.
Escalate complex issues to the relevant department when necessary.
Follow up to ensure resolution and customer satisfaction.
Respond to customer questions via phone.
Provide accurate information about products, services, policies, or processes.
Update customer information in the system.
Process requests such as account changes, refunds, cancellations, or order placements.
Deliver professional, polite, and empathetic service.
Maintain a positive attitude to enhance the customer experience.
Collect feedback and forward insights to relevant teams.

Interested candidates may can share their resume on the given number:

Komal Yadav - 7355486939

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