BMC Product enablement Generalist - Associate

1 - 2 years

18 - 20 Lacs

kochi

Posted:6 days ago| Platform:

Apply

Skills Required

assurance xml analytical consulting javascript customer support html customer service windows operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your key responsibilities

Resolve customer queries, ensure high standard of customer service is maintained
Learn new technology and products and understand the technology landscape
Work productively whilst maintaining exceptional call/data quality standards
Monitor their personal support tasks and work that come through via ServiceNow
Review open tickets assigned to them for updates from requester
Respond to all updates from requesters within 24 hours
Trouble shoot and resolve issues in line with agreed SLA s and individual knowledge
Escalate tickets to vendor as appropriate
Escalate tickets to other teams as appropriate
Escalate tickets to other support staff as appropriate
Ensure all tickets assigned are updated with description of status

Shift Pattern

APAC - 600 AM to 330 PM (130 AM to 1100 AM UK time)
UK - 130 PM - 1100 PM (()900 AM to 630 PM UK time)

Skills and attributes for success

Experience in collaborating and working with cross-functional teams to plan, deliver and execute successfully.
Experience working in different shifts
Should have good customer and technology-based support skills.
Keep process, technical, operational and knowledge (of self) maintained / updated
Should be excellent in communication (Verbal + Written)

To qualify for the role, you must have

1 to 2 years customer support experience with technology applications or software s
Good knowledge of PC technologies e.g. Windows, MacOS, Office suite. Etc
Excellent written and spoken English language skill
Experience managing user access/product administration & customer management
Experience tracking work pipeline and deliver as per defined SLA & commitments
Excellent written and verbal communication with stakeholders across geography

More Jobs at EY

Core Audit Manager- Bangalore

Chennai, Bengaluru

5 - 8 yrs

INR 20 - 32 Lacs

UK Payroll - Senior

Bengaluru

4 - 8 yrs

INR 3 - 8 Lacs

UK Payroll- Advanced Analyst

Bengaluru

2 - 4 yrs

INR 1 - 5 Lacs

Associate - SaT - TMT - SaT - TCF - Transaction Diligence - New Delhi

Delhi

Experience: Not specified

Salary: Not disclosed

Executive - Assurance - CHS - ASU - Audit - Audit Services - Ahmedabad

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start JavaScript Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.