Billing Specialist

Role & responsibilities

• Client Communication: Build a rapport with clients based on accurate timely information, engaging with clients to facilitate matter openings, resolve billing concerns, fulfil client requests.
• Invoice and Credit Memo creation and corrections: Create, review and correct discrepancies in invoices to ensure precise documentation and reporting.
• Apply and properly code payments received from clients and non-clients; reaching out internally to alert stakeholders of payments received
• Collections Management: Create, respond to and resolve collection-related emails, ensuring prompt communication and follow-up.
• Internal Billing Support: Address billing inquiries from internal teams with accuracy, understanding and efficiency.
• External Correspondence: Manage responses to billing emails, including accounting firm inquiries, and other external communications.
• Sales and Engagement Manager(s) Inquiry Handling: Provide accurate and timely responses to inquiries from Sales and Engagement Managers regarding billing matters.
• Follow-up billing matters, emails, unclear directions et. Al., quality follow-up required
• Provide ad-hoc reports and perform other duties as needed
• Netsuite experience is a plus

Preferred candidate profile

• Client Communication: Build a rapport with clients based on accurate timely information, engaging with clients to facilitate matter openings, resolve billing concerns, fulfil client requests.
• Invoice and Credit Memo creation and corrections: Create, review and correct discrepancies in invoices to ensure precise documentation and reporting.
• Apply and properly code payments received from clients and non-clients; reaching out internally to alert stakeholders of payments received
• Collections Management: Create, respond to and resolve collection-related emails, ensuring prompt communication and follow-up.
• Internal Billing Support: Address billing inquiries from internal teams with accuracy, understanding and efficiency.
• External Correspondence: Manage responses to billing emails, including accounting firm inquiries, and other external communications.
• Sales and Engagement Manager(s) Inquiry Handling: Provide accurate and timely responses to inquiries from Sales and Engagement Managers regarding billing matters.
• Follow-up billing matters, emails, unclear directions et. Al., quality follow-up required
• Provide ad-hoc reports and perform other duties as needed