Billing Analyst

Build the future of the AI Data Cloud by joining the Snowflake team. As the Billing Analyst at Snowflake, you will play a crucial role in ensuring accurate and timely billing for the consumption-based services offered. Your responsibilities will include analyzing usage data, managing billing cycles, addressing customer billing inquiries, and contributing to the enhancement of billing systems and processes. The ideal candidate for this role will possess strong analytical skills, attention to detail, and the ability to thrive in a fast-paced environment. In this position, your key responsibilities will include: Usage Data Analysis: - Analyzing and validating customer usage data to guarantee precise billing. - Identifying and resolving discrepancies in usage data promptly. - Developing and maintaining reports on usage patterns and trends. Billing Cycle Management: - Executing monthly or periodic billing cycles to generate invoices accurately and on time. - Processing adjustments, credits, and refunds as necessary. - Generating and distributing customer invoices and billing statements. Customer Support: - Responding to customer billing inquiries and resolving billing disputes professionally and promptly. - Providing clear explanations of billing policies and procedures to customers. - Maintaining accurate records of customer interactions and billing adjustments. Billing System Maintenance & Improvement: - Assisting in the maintenance and optimization of billing systems and processes. - Identifying opportunities for process improvement and automation. - Participating in testing and implementing new billing system features. - Maintaining and updating billing-related documentation. Reporting & Reconciliation: - Performing regular reconciliations of billing data to ensure accuracy and completeness. - Preparing and presenting billing reports to management. - Assisting with month-end and year-end closing activities. Compliance: - Ensuring all billing activities comply with relevant regulations and company policies. To qualify for this role, you should have: - A Bachelor's degree in accounting, Finance, Business Administration, or a related field. - 3+ years of experience in billing or financial analysis, preferably in a consumption-based or SaaS environment. - Strong analytical and problem-solving skills. - Proficiency in Microsoft Excel, including advanced formulas and pivot tables. - Experience with billing software and CRM systems such as Workday and Salesforce. - Excellent communication and interpersonal skills. - The ability to work independently and collaboratively as part of a team. - Attention to detail with a focus on accuracy. Snowflake is experiencing rapid growth, and we are expanding our team to support and drive this growth. We are seeking individuals who align with our values, challenge conventional thinking, and drive innovation while shaping their future and that of Snowflake. For individuals interested in positions within the United States, please refer to the job posting on the Snowflake Careers Site for detailed salary and benefits information at careers.snowflake.com.,