Banker-Customer Experience

Role Overview: As a Banker-Customer Experience in Retail Banking at our designated branch, your main focus will be to provide best in-class customer service and efficient customer engagement. Your responsibilities will include client engagement, customer service, operations, liability build up, cross sales, and ensuring regulatory compliance. You will play a key role in becoming the banking partner of choice for our customers. Key Responsibilities: - Engage with customers on a daily basis to build up Current Accounts (CA), Savings Accounts (SA), and Term Deposits (TD), as well as cross-selling Asset & Wealth products - Meet assigned business targets based on performance scorecard - Provide need-based product solutions to clients and align their requirements with business objectives - Assess customer propensity and increase product penetration per relationship - Generate more business from existing customers through references - Resolve queries and complaints promptly with a customer-focused approach - Ensure compliance with banking regulations and policies such as Anti Money Laundering (AML), Know Your Customer (KYC), and Data & Information security - Assist in addressing audit report observations Secondary Responsibilities: - Conduct audits to ensure internal and external regulatory compliance - Deliver exceptional customer service to establish ourselves as the preferred banking partner Qualifications: - Graduation in any discipline - Post-Graduation, especially an MBA, is preferred Additional Details: - Minimum of 1-4 years of relevant experience in Banking or allied Business - Industry experience in BFSI sector - Functional expertise in Retail Liabilities Key Success Metrics: - CA/SA/TD build up - Share of customer wallet - Product Cross-Sell targets - Performance scorecard metrics,