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Backend Executive

0 years

0 Lacs

Thane, Maharashtra

Posted:2 weeks ago| Platform:

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Skills Required

Software troubleshooting Customer service English Administrative experience Typing In-person Phone etiquette

Work Mode

On-site

Job Type

Full Time

Job Description

Profile: Technical Executive Key Responsibilities: ATM Application Management. Responsible for monitoring the Transactions of the ATM machine. Troubleshoot software related problem of ATM machine. Research & analysis of incident. Addition, Deletion & Update of ATM machines and card Configuration. Coordinate with developer team for implementation of Updates. Providing logs of the ATM machine & status reports to the Bank. Plans and schedules the installation, de-installation and relocation of the company's ATM machines. Coordinates with data processing, outside vendors and other operational areas as required. Profile: Executive Main Responsibilities:- Working in ATM Monitoring (24*7) Dispatch the FLM and SLM calls to the concern FLM (Executive) for make machine operational. Incident Management Taking follow-ups on pending calls & call closure. Handling all kinds of query (customer/Flm), escalation calls etc. To co-ordinate with customers & develop good relations with them All emails reply on time to customer as well as seniors. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Monday to Friday Night shift Language: English (Required) Work Location: In person

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